Link, unlink, and switch between multiple Xfinity accounts

Need to link, unlink or switch between your accounts? You can use your Xfinity ID to manage multiple accounts through xfinity.com.

Linking lets you use one Xfinity ID to manage multiple households. 

Link an account

If you don’t need instructions on linking accounts, then sign in with your Xfinity ID and password to get started.

1. Sign in to xfinity.com in your web browser.
2. Click the Account icon and then select Account and Identity. 
3. Click Xfinity ID and Security.
4. Scroll to the Your Accounts section and click Manage and link accounts.
5. Verify your identity to continue. You can do this with a notification sent to the Xfinity app, or a code sent through text or email.
   
6. Approve the Xfinity app notification or enter the code to confirm it’s you.
7. Under the Your Linked Accounts section, click Link Account.
8. Enter the mobile phone number on your Xfinity account.
   
9. Find the address of the account you want to link to from the list provided.
   
10. Once finished, you should get a confirmation message that the accounts are now linked.

Unlink accounts

You can view the accounts your Xfinity ID is linked to after you sign in to xfinity.com. You can’t unlink the account you’re currently viewing.

If you don’t need instructions on unlinking an account, sign in with your Xfinity ID and password to get started.

1. Click the Account icon and then select Account and Identity.
   • If the account you want to unlink has automatic payments turned on or a pending scheduled payment, you need to turn off automatic payments and remove all scheduled payments before unlinking the account.
2. Click Xfinity ID and Security.
3. Scroll to the Your Accounts section to see the accounts you are linked to and then click Manage and link accounts.
4. Verify your identity to continue. You can do this with a notification sent to the Xfinity app, or a code sent through text or email. 
   
5. To unlink from an account, click Unlink next to the desired account. If the account you want to unlink is the default account, first click the Make default button for one of your other accounts.
   • After unlinking, you will no longer have access to that account. To regain access, the Primary user for the account will need to add you as a user.
     
6. Select Unlink Account to confirm you want to unlink the account.
   

A Primary user can unlink other users from their account by selecting the option to Remove from Account located in the Account and Identity section on xfinity.com. See how to remove an Xfinity ID for more information.

Switch between linked accounts

If you have multiple Xfinity accounts that are linked, there are a couple of ways to switch between them.

On xfinity.com

1. Sign in to xfinity.com.
2. Click the Account icon.
3. Select Switch account.
   
4. On the next page, pick the account you want to access and click Continue.
   

In the Xfinity app

When logging into the Xfinity app, if you have two or more active accounts linked to your Xfinity ID, you’ll be prompted to choose between accounts.

1. Select the account you want to access and press Continue to switch to that account.
   
2. If you want to switch to another account later (or are already logged in to the Xfinity app), select the Account tab on the bottom bar and scroll to the bottom to select the Switch Accounts button.
   
3. Pick the account you want to access. Select Continue to switch to that account.
   

In Xfinity Stream

Your primary account is displayed by default. To change the account that displays, you’ll need to change your primary account. This can be done online under Your linked accounts. From here you can view all your accounts and choose the primary account you want to set for your Xfinity apps by selecting Make default.

For the Xfinity Stream portal, you will also be prompted to pick your account when signing in. Select the account you want to access and click Continue to view that account. If you want to switch accounts later, you can sign out and then sign back in to pick another account.

Additional information

Visit our Online Support Center to find common solutions.

The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.

Need additional support? Ask Xfinity Assistant.