The Federal Communications Commission (FCC)’s SCA rules let a survivor of domestic violence or their designated representative to submit a line separation request for themself or someone in their care, if they can document that a person, referred to as the alleged abuser, on the shared mobile account committed a “covered act” against them.
A survivor can request that:
- Their line(s) and the line(s) of anyone in their care be separated from an account shared with an alleged abuser, including porting to a new provider, or
- The abuser’s line be separated from a shared account if the survivor is the primary account holder.
Complete the SCA line separation request
There are two ways to complete the SCA line separation request:
- Go to xfinity.com/support/account-management/safe-connections. Then, follow the steps, or
- Print the SCA line separation request. Then, email it to safeconnections_requests@comcast.com
Emergency communications support
With the SCA, a survivor may be eligible for emergency communications support under the Lifeline program. Lifeline gives participants discounts that can be used on mobile service. Xfinity does not participate in Lifeline. However, if a survivor wants to learn more about the Lifeline program they can go to lifelinesupport.org or fcc.gov/general/lifeline-program-low-income-consumers.
