Did you know you can delete, pause, rewind messages, and more while listening to your voicemail from your phone? Find out how.

Manage voicemails while playing back messages

Press *99 to dial voicemail.
- For playback outside of home, press # after dialing voicemail and enter passcode.
Press 7 to delete the message.
Press 77 to delete the message while it is playing.
Press 9 to save the message.
Press 91 to mark the message as unread.
Press 4 to replay the message.
Press 1 to rewind the message ten seconds back.
Press 11 to replay the message from the beginning.
Press 2 to pause (or play from pause).
Press 3 to forward the message ten seconds.
Press 33 to skip to the end of the message.
Press 5 to play the message information (date, time, recorded name, etc.).
Press # to skip the message and listen to the next message.
Press * to go back to the Main Menu.

Additional information

Visit our Online Support Center to find common solutions.

The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.

Need additional support? Ask Xfinity Assistant.