Learn how to reset your PIN to access your Xfinity Prepaid account on xfinityprepaid.com.
Resetting your PIN
- Visit xfinityprepaid.com.
- Click the FORGOT YOUR PIN? link (next to the Log in button).
- Verify your account information by entering the phone number associated with the account and the ZIP code of the service location, then click Next.
- Enter a new eight-digit PIN and click Set up new Security PIN.
- You’ll see a confirmation page that lets you know your PIN was reset. You can now login with your phone number and new PIN number.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.