Protect yourself from fraudulent emails, calls, texts, and chat. Check the Xfinity internet security alerts site often for news, updates, security alerts, and top phishing scams.
Think you got a phishing scam email? If so, follow the steps in the section below.
What is email phishing?
Phishing is when scammers pretend to be real companies in emails. They try to get you to share private info like usernames, passwords, account information, or credit card numbers. They often copy the look of real websites to fool you.
Make sure you don't fall for phishing scams
- Be suspicious of any email, chat, text, or call that asks for your personal account information, like usernames, passwords, and account numbers.
- Only enter credit card info on websites that start with https:// (the “s” means it’s secure).
- Xfinity will never ask you for password information over the phone, or through text, chat, or email.
- Xfinity will never ask for billing or payment information through email.
- Xfinity will never ask you to pay a large amount of money upfront over an uncommon payment method.
- To verify if an offer made by a caller, email, or text is valid, you can always visit xfinity.com or use Xfinity Assistant.
Think you received a phishing scam email?
Follow the steps below to start an investigation:
- Do not click links in the suspicious email.
- Scammers often try to scare you by saying things like, “Your services are being disconnected” or “Your account is past due.”
- You can check your account anytime at xfinity.com or in the Xfinity app.
- Scammers often try to scare you by saying things like, “Your services are being disconnected” or “Your account is past due.”
- Copy the email and its headers into a new email.
- Headers show the sender, recipient, date, and subject.
- Some headers are mandatory, like the From, To, and Date headers.
- Others are optional, but very commonly used, like Subject and CC.
- Make sure you copy all these details to your new email.
- Do not forward the message — copy and paste it instead. This will remove the email headers.
- Write "phishing email" in the subject line.
- Headers show the sender, recipient, date, and subject.
- Send the email to Xfinity's abuse team.
Follow these guidelines
- If you responded to a fraudulent email, immediately alert your bank and/or credit card company.
- Report spam to ftc.gov/complaint.
- If you think you were scammed, file a report with the Federal Trade Commission (FTC) at ftc.gov.
- Then, visit consumer.gov/idtheft to learn how to protect yourself from identity theft.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.