Learn more about alerts and notifications you may get when signing into your Xfinity account.
New device sign-in notification
Using incognito mode or clearing cookies may cause extra sign-in alerts.
Security console
Click on View Recent Sign-in Activity in the email to see your sign-in history for the last 30 days. This includes details like location, device type, IP, and time. If you see anything you do not recognize, you can change your password.
You will also see a list of Connected Apps, such as Xfinity xFi or Xfinity Home. You can sign out of any app you do not recognize or sign out of all apps.
FAQs
Why did I receive a security notification about device sign-in?
This helps keep your Xfinity ID safe so only you and people you trust can use it.
I received a security notification but didn’t sign in from another location/device. What should I do?
If you think there is suspicious activity on your account, change your password right away using our self-service options.
You should also check your recent account or billing history to make sure there are no changes you did not approve.
If you have shared your Xfinity ID and password, that person may be signing in. We recommend that each person use their own Xfinity ID.
Learn how to invite members of your household to create their own Xfinity ID.
Note: You may get these security emails if you sign in using incognito mode, clear your cache or cookies, or use a new browser on the same computer or mobile device.
Can I opt out of these emails?
No. These emails are sent for security reasons and cannot be turned off.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.
