This article outlines the steps to change the number of telephone rings before a caller is directed to voicemail with Xfinity Voice service. Changing the number of rings before your Xfinity Voice voicemail answers (typically six or higher) will allow you to use your personal answering machine to receive messages instead.

Change the Number of Rings Before Voicemail Answers

To change the number of rings before voicemail answers:

Go to http://www.xfinity.com/ and click the Menu button.
Select the Voice icon in the drop-down list.
Log in using your Xfinity ID or email and password.
Ensure you are on the Voice tab.
Click the Settings icon in the upper-right corner of the page and click on Settings.
Click on Call Forwarding or Advanced Call Forwarding.
Click the drop down under Rings to select the number of rings before voicemail.

Note: The ring count changes on the page immediately, but in some cases the change can take up to 24 hours to take effect. If you'd like more assistance, you can also chat with us.