If you have recently purchased an Xfinity Voice backup battery, follow these simple, step-by-step instructions to install a new battery into your modem or Wireless Gateway.

Install a Battery in Your Wireless Gateway

Place the Wireless Gateway on its side.
Remove the battery compartment door on the bottom panel.
Insert the backup battery into the compartment.
Close the battery compartment.

Note: If you have an xFi Advanced Gateway, please follow the installation instructions below for the Arris TG3482G.

Remove a Battery from Your Wireless Gateway

Place the Wireless Gateway on its side.
Press down and pull back on the latch holding the battery door on the bottom panel.
Slide the battery out of the bay.
Close the battery compartment.

Note: If you have an xFi Advanced Gateway, simply unplug the battery and connect the xFi Advanced Gateway directly to AC power.

Installation Instructions by Device

Please click on your modem model below to receive simple step-by-step instructions for installing a new battery. (Your modem model can be found on the front or bottom of the device.)

Need Help?

If you need technical assistance with your battery, please contact us from your mobile phone and we'll take you step-by-step through the directions. (Note: If your Xfinity Voice modem is equipped with two battery slots, only one battery is needed in order to receive up to 24 hours of backup power.)

Recycle Your Used Battery

For detailed instructions, learn more about recycling your used battery.