If you’re an Xfinity TV or Xfinity Flex customer who subscribes to HBO, you’ll notice that the way it’s referred to on your TV is HBO | HBO Max. Along with regular HBO programming, you have access to HBO's comprehensive streaming service, HBO Max, which includes all of HBO's live channels and On Demand programming on TV (if you have HBO Max Ad-Free on Xfinity X1 or Xfinity Flex), as well as access to the HBO Max website and app on supported devices at no additional cost.

You’ll also be able to watch content from HBO Max directly on X1 and Flex.

Primary Xfinity users can sign into the HBO Max website and app using your Xfinity ID and password on any supported device. Secondary Xfinity users will need to use the HBO Max account and password created and provided by the Primary user. Learn more about creating an HBO Max account.

What Is HBO Max?

HBO Max is a new streaming service from WarnerMedia which includes groundbreaking HBO series and documentaries, shows from DC and Warner Bros., award-winning specials and family friendly favorites. With 10,000 hours of content, HBO Max is now available to new and existing Xfinity TV customers who subscribe to HBO either a la carte or as part of a package — along with Xfinity Internet customers who subscribe to HBO through Flex.

What's Included With HBO Max?

If you have X1 or Flex and have HBO Max Ad-Free (learn more about this tier in the next section), you can watch:

HBO
- Live channels, like HBO 2, HBO Family, HBO Latino and more.
HBO On Demand
- Choose from some of the best HBO programs, including full seasons of past and current HBO original programming, top Hollywood movies, exclusive specials like World Championship Boxing and Real Sports, and kids' programming.
Streaming Content
- HBO programming on the Xfinity Stream app and Xfinity Stream portal.
- Stream HBO programming on the HBO Max app on Flex and X1, mobile app and website.

The HBO Max app on Xfinity platforms joins close to 200 streaming services on X1 and Flex including Peacock, Hulu, Netflix, Amazon Prime Video, Amazon Music, YouTube, EPIX, STARZ, and Pandora — all searchable with the award-winning Xfinity Voice Remote.

See the next section if you have X1 or Flex for more information about your HBO Max subscription options.

Which HBO Max Subscription Tier Is Right for Me?

There are two subscription options you can choose from:

HBO Max Ad-Free: Enjoy your movies and shows on your regular cable channels and On Demand without ads for $14.99 a month. You can also enjoy them on the HBO Max app.
HBO Max with Ads: Enjoy your movies and shows on the HBO Max app with ads for $9.99 a month. Regular HBO live cable channels and On Demand content on your TV aren’t included.

4K Content on the HBO Max App
Select 4K UHD and 4K UHD/HDR content is available if you use the HBO Max app on X1 and have an X1 Xi6 TV Box and compatible 4K or 4K/HDR TV, or on Flex with an Xi6 or XiOne streaming TV Box along with a compatible 4K or 4K/HDR TV.

Note: 4K Content on the HBO Max app on X1 is not available on XG1v4 X1 TV Boxes.

Who's Impacted

National

Frequently Asked Questions

Why are there only a few episodes of HBO Max original shows available on my TV?
HBO Max offers sampling content (one to three episodes) of original programming on your Xfinity X1 TV Box or Flex streaming TV Box. Sampling content is free to all customers. You can watch all episodes of original HBO Max programs, such as The Flight Attendant and Love Life, in-home by signing into the HBO Max app on your X1 TV Box or Flex streaming TV Box. This requires a subscription to HBO Max Ad-Free or HBO Max with Ads and activating the HBO Max app.

What’s the difference between HBO | HBO Max and HBO Max on my Xfinity X1 TV Box or Flex streaming TV Box?
HBO | HBO Max provides access to HBO original programming including live channels, On Demand and streaming content. HBO I HBO Max content is viewed on your Xfinity X1 TV Box or Flex streaming TV Box without having to log in. Some content will launch the HBO Max app.

Note: The HBO Max with Ads tier doesn’t include regular HBO linear cable channels and HBO On Demand content. All content must be watched through the HBO Max app on Flex or X1.

HBO Max is the streaming service which includes groundbreaking HBO series and documentaries, shows from DC and Warner Bros., award-winning specials and family friendly favorites. Content is accessed through the app directly and requires you to log in.

Are there any accessibility features?
Since this is a third party application, most of your accessibility user preferences on X1 and Flex will not be observed once you launch the app. However, you can enable the app’s own accessibility features, which will vary within the app.

Do I need to register or sign in to use the HBO Max app on Flex or X1, website/app on a computer, mobile device or streaming TV Box?
Yes, you’ll need to use your household's primary Xfinity ID and password to sign in and/or create an HBO Max account. Then you can sign in using your primary Xfinity ID or your household's HBO Max account to do everything from managing your account to enjoying access to entertainment services. Learn more about creating an HBO Max account.

I’m an existing Xfinity Flex or X1 customer with HBO Max Ad-Free. How can I downgrade to HBO Max with Ads?
You’ll have to cancel your HBO Max subscription, launch the HBO Max app on Flex or X1 and sign up for HBO Max with Ads.

I already have an HBO Max account. Can I use this to access the HBO Max app on my X1 TV Box?
Yes, you can also sign in using your existing HBO Max account email and password. Follow the steps outlined on the HBO Max website for assistance.

Why can't I access the HBO Max app on my X1 TV Box?
The app isn’t supported on RNG150 and Pace XG1v1 X1 TV Boxes but you’ll be able to exchange your RNG150 or Pace XG1v1 X1 TV Box on X1 by choosing the HBO Max app tile.

How do I watch HBO Max content while I wait to receive my eligible X1 TV Box?
While you wait for your eligible X1 TV Box, you can access HBO Max shows and movies on the new HBO Max app and website on any supported device at no additional cost by using your primary Xfinity ID and password to sign in and/or create an HBO Max account.

Does watching the HBO Max app and website count against my monthly Internet data usage?
Yes, HBO Max app and website content is streamed over the Internet, and it will count against your monthly data usage.

How can I manage my HBO Max website/app account?
You can set up parental controls and viewer profiles on the HBO Max website, directly from within the app on Flex and X1, or from the Network Sites and Apps Parental Control Settings in My Account.

I’m not the primary Xfinity user but I want to watch HBO Max. How do I do that?
Only primary Xfinity users can use their Xfinity ID and password to sign into HBO Max. The primary Xfinity user in your household will need to create an HBO Max account and password and then share that information with you so you can use it to sign in. Learn more.

Where can I watch Sesame Street?
You can watch your favorite Sesame Street episodes, including the new season, on the HBO Max app on X1 TV Boxes and Flex streaming TV Boxes, or the HBO Max mobile app and website. Also, four rolling episodes are available via PBS On Demand without an HBO | HBO Max subscription.

Why has HBO changed to HBO Max on my Xfinity bill?
Xfinity TV and Xfinity Flex customers subscribing to HBO have access to HBO's streaming platform, HBO Max. As a result, the name HBO Max replaced HBO on our bills.

Does HBO Max have customer support?
Yes, HBO does offer customer support for HBO Max. For any questions or issues, including payments, billing, subscription cancellations and more, please contact HBO Max customer support at help.hbomax.com.