If you’re an Xfinity TV or BCB:162:Xfinity Flex:ECB] customer who subscribes to HBO, you’ll notice that the way it’s referred to on your TV is now HBO | HBO Max. Along with regular HBO programming, you have access to HBO's new comprehensive streaming service, HBO Max, which includes all of HBO's live channels and On Demand programming on TV, as well as access to the HBO Max website and app onsupported devices at no additional cost.

You’ll also be able to watch content from HBO Max directly on [BCB:207:Xfinity X1:ECB] and Flex.

Primary [BCB:148:Xfinity:ECB] users can sign into the HBO Max website and app using your [BCB:173:Xfinity ID:ECB] and password on any supported device. Secondary [BCB:148:Xfinity:ECB] users will need to use the HBO Max account and password created and provided by the Primary user. Learn more about creating an HBO Max account.

Note that the HBO Go app and website are no longer available as of July 31, 2020.

HBO Max: What is it and what can I watch?

HBO Max is a new streaming services from WarnerMedia which includes groundbreaking HBO series and documentaries, shows from DC and Warner Bros., award-winning specials and family friendly favorites. With 10,000 hours of content, HBO Max is now available to new and existing Xfinity TV customers who subscribe to HBO either a la carte or as part of a package – along with [BCB:175:Xfinity Internet:ECB] customers who subscribe to HBO through Flex.

What's Included with HBO Max

HBO
- Live channels, like HBO 2, HBO Family, HBO Latino and more.*
HBO On Demand
- Choose from some of the best HBO programs, including full seasons of past and current HBO original programming, top Hollywood movies, exclusive specials like World Championship Boxing and Real Sports, and kids' programming.
Streaming Content
- HBO programming on the [BCB:189:Xfinity Stream app:ECB] and [BCB:193:Xfinity Stream portal:ECB]
- Stream HBO programming on the HBO Max app on Flex and [BCB:114:X1:ECB], mobile app and website.

The HBO Max app on [BCB:148:Xfinity:ECB] platforms joins close to 200 streaming services on [BCB:114:X1:ECB] and Flex including Peacock, Hulu, Netflix, Amazon Prime Video, Amazon Music, HBO, YouTube, EPIX, STARZ, and Pandora – all searchable with the award-winning [BCB:148:Xfinity:ECB] Voice Remote.

4K Content on the HBO Max App
Select 4K UHD and 4K UHD/HDR content is available if you use the HBO Max app on [BCB:114:X1:ECB] and have an [BCB:114:X1:ECB] Xi6 TV Box and compatible 4K or 4K/HDR TV, or on Flex with an Xi6 streaming device along with a compatible 4K or 4K/HDR TV.

Note: 4K Content on the HBO Max app on [BCB:114:X1:ECB] is not available on XG1v4 [BCB:114:X1:ECB] TV Boxes.

Frequently Asked Questions

Why are there only a few episodes of HBO Max original shows available on my TV?
HBO Max offers sampling content (one to three episodes) of original programming on your [BCB:207:Xfinity X1:ECB] TV Box or Flex streaming device. Sampling content is free to all customers. You can watch all episodes of original HBO Max programs, such as The Flight Attendant and Love Life, in-home by signing into the HBO Max app on your [BCB:114:X1:ECB] TV Box or Flex streaming device. This requires a subscription to HBO | HBO Max and activating the HBO Max app.

What’s the difference of HBO | HBO Max and HBO Max on my [BCB:207:Xfinity X1:ECB] TV Box or Flex streaming device?
HBO | HBO Max provides access to HBO original programming including live channels, On Demand and streaming content. HBO I HBO Max content is viewed on your [BCB:207:Xfinity X1:ECB] TV Box or Flex streaming device without having to log in. Some content will launch the HBO Max app.

HBO Max is the streaming service which includes groundbreaking HBO series and documentaries, shows from DC and Warner Bros., award-winning specials and family friendly favorites. Content is accessed through the app directly and requires you to log in.

Do I need to register or sign in to use the HBO Max app on Flex or [BCB:114:X1:ECB], website/app on a computer, mobile device or streaming device?
Yes, you’ll need to use your household's primary [BCB:173:Xfinity ID:ECB] and password to sign in and/or create an HBO Max account. Then you can sign in using your primary [BCB:173:Xfinity ID:ECB] or your household's HBO Max account to do everything from managing your account to enjoying access to entertainment services. Learn more about creating an HBO Max account.

Why can't I access the HBO Max app on my [BCB:114:X1:ECB] TV Box?
The app isn’t supported on RNG150 and Pace XG1v1 [BCB:114:X1:ECB] TV Boxes but you’ll be able to exchange your not supported RNG150 or Pace XG1v1 [BCB:114:X1:ECB] TV Box on [BCB:114:X1:ECB] by choosing the HBO Max app tile.

How do I watch HBO Max content while I wait to receive my eligible[BCB:114:X1:ECB] TV Box?
While you wait for your eligible [BCB:114:X1:ECB] TV Box, you can access HBO Max shows and movies on the new HBO Max app and website on any supported device at no additional cost by using your primary [BCB:173:Xfinity ID:ECB] and password to sign in and/or create an HBO Max account.

Does watching the HBO Max app and website count against my monthly Internet data usage?
Yes, HBO Max app and website content is streamed over the Internet, and it will count against your monthly data usage.

How can I manage my HBO Max website/app account?
You can set up parental controls and viewer profiles on the HBO Max website, directly from within the app on Flex and [BCB:114:X1:ECB] , or from the Network Sites and Apps Parental Control Settings in [BCB:69:My Account:ECB].

I’m not the primary [BCB:148:Xfinity:ECB] user but I want to watch HBO Max. How do I do that?
Only primary [BCB:148:Xfinity:ECB] users can use their [BCB:173:Xfinity ID:ECB] and password to sign into HBO Max. The primary [BCB:148:Xfinity:ECB] user in your household will need to create an HBO Max account and password and then share that information with you so you can use it to sign in. Learn more.

Where can I watch Sesame Street?
You can watch your favorite Sesame Street episodes, including the new season, on the HBO Max app on [BCB:114:X1:ECB] TV Boxes and Flex streaming devices, or HBO Max mobile app and website. Also, four rolling episodes are available via PBS On Demand without an HBO | HBO Max subscription. Please note that:

As of December 21, 2020, episodes previously available On Demand on [BCB:114:X1:ECB] and Flex without a subscription are no longer available.
As of December 14, 2020, the complete Sesame Street library is available on the HBO Max app and website on supported devices.
As of November 1, 2020, episodes of Sesame Street no longer aired on the HBO channel.

I’m an [BCB:114:X1:ECB] (or Flex) customer and used to have access to 70 episodes of Sesame Street. Where are they?
As of December 21, 2020, HBO removed these episodes that were available without an HBO | HBO Max subscription. However, you have access to four episodes on PBS On Demand. If you have an HBO | HBO Max subscription, you can watch the complete Sesame Street library on the HBO Max app on [BCB:114:X1:ECB] TV Boxes and Flex streaming devices, or HBO Max mobile app and website on supported devices.

Why has HBO changed to HBO Max on my [BCB:148:Xfinity:ECB] bill?
Xfinity TV and [BCB:162:Xfinity Flex:ECB] customers subscribing to HBO now have access to HBO's new streaming platform, HBO Max. As a result, the name HBO Max has replaced HBO on our bills.

How does this impact my subscription?
As of May 2020, your subscription includes access to the new HBO Max app and website, at no additional cost. You still have access to all of HBO’s live channels and On Demand programming that you currently get with your subscription through HBO Max