To help you manage your email, messages in the Xfinity Email inbox will have one of several different icons next to them.
Xfinity Email icons
Solid envelope
- You haven't read this message yet.
- Unread mail is also listed in bold text.
White, open envelope with a blue outline
- You have read this message.
Curved arrow pointing to the right
- You've forwarded the message to someone else.
Curved arrow pointing to the left
- You've replied to the message.
The Xfinity Verified Email symbol
- You've received a message from a Comcast/Xfinity source, such as:
- Bill pay reminders.
- Your account.
- Security updates.
- Newsletters.
- This icon verifies the authenticity and origin of the Comcast/Xfinity email you receive.
- For more information, read about logos in the email interface.
Show or hide folders
To display folders other than your inbox, click Show Folders in the bottom left-corner. You'll see folders such as Drafts, Sent messages, Spam and Trash.
Click Hide Folders to return to an inbox-only view.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.