- While powering on the device, press and hold the WPS button on the XiOne box for 10–15 seconds.
- The LED will change to amber.
- The Disaster Recovery Image will launch.
- The box will now update firmware and continue from there.
This should cycle the equipment to perform the factory reset.
Please know that a factory reset of your streaming TV Box will not affect your DVR recordings; however, all other settings, including future scheduled DVR recordings, will need to be reset. We apologize for any inconvenience.
Additional information
Visit our Online Support Center to find common solutions.

The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.