Message
Cause
Only certain models of TV Boxes are capable of playing 4K content. Your TV Box may be set to the wrong resolution to play 4K content.
Solution Code
You may need to adjust the resolution in Settings on your TV Box to view 4K UHD content. For more information, select Learn More on the error message or see our requirements for viewing 4K UHD HDR content on X1.
If you continue to experience issues, please contact us using the method that is most convenient for you - chat with us online or call us to speak with a Comcast representative.
Additional information
Visit our Online Support Center to find common solutions.

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