The Disney+, Hulu Bundle included a subscription to Disney+ and Hulu streaming services.
Activate your Disney+, Hulu Bundle
The Disney+, Hulu Bundle must be activated before use. To activate:
- Click Activate now from the email you receive or visit xfinity.com/yoursubscriptions.
- Enter your Xfinity ID and password, then click Let’s go to sign in to your Xfinity account.
- Click Activate next to the subscription.
- If an activate option doesn’t appear next to the streaming service, your service has already been activated, and you’ll just need to sign in to the Disney+ or Hulu app using your MyDisney credentials to start streaming.
- Note: Activating one of the apps will automatically activate all Disney apps you are subscribed to. This would include Disney+, Hulu, and ESPN Unlimited access.
- You’ll receive a confirmation message that you’re leaving Xfinity to activate your subscription.
- Confirm you want to activate, then follow the steps below.
If you already have a Disney+ or Hulu subscription
- Enter your existing MyDisney email address.
- Click Continue and follow the on-screen prompts.
- Note: This will allow you to bring over watch history and user settings.
If you’re new to the Disney+, Hulu Bundle
- Enter the email address you’d like to use for your Disney+ account.
- Click Continue and follow the on-screen prompts.
FAQs
Will I receive a bill credit if I use my own equipment?
No, an Xfinity WiFi Gateway and Xumo Stream Box is included with the service, but you will not receive a credit if you decide to use your own device(s).
If I’m an existing Disney+/Hulu subscriber who switches my subscription from Disney or a third party to Xfinity, will I keep my profiles, watch history, and personalized recommendations?
Yes, as long as you use your existing username and password from your previous subscription, your profiles, watch history, and personalized recommendations will transfer over.
Can I upgrade to the no-ads versions of Disney+ or Hulu and only pay the difference?
As of March 26, 2026, you can upgrade to the No-Ads version through Xfinity StreamStore or on your TV box by saying “Manage my subscriptions” into your Xfinity Voice Remote.
If I already have Disney+/Hulu/Peacock Premium, how do I make sure I’m no longer charged for my streaming service(s)?
If billed directly through Disney, Hulu, or Peacock, you will need to cancel your subscription directly through the third party or Disney, Hulu, or Peacock.
If billed through Xfinity, your existing plan will be canceled at the end of your billing cycle and transitioned to the new bundle once activated.
Where do I go to activate my Disney+, Hulu, and Peacock streaming services with Xfinity?
You can activate your subscriptions at xfinity.com/yoursubscriptions and download the Peacock app, Disney+ app, and Hulu app to access your entertainment.
Where can I get troubleshooting support for my Disney+ and/or Hulu services on my Xfinity TV Box or Xfinity Xumo Stream Box?
If you need help troubleshooting your Disney+ or Hulu subscription that is billed through Xfinity, you can reach out to Xfinity Assistant for help. To find out more information on how to use Xfinity Assistant, see how to get help from Xfinity Assistant.
I activated my Disney+, Hulu Bundle through Xfinity. What should I do if I forgot my email address after completing the activation?
If you have forgotten the email address after completing activation, please reach out to the Disney+ | Hulu Help Center for support.
- Disney: help.disneyplus.com
- Hulu: help.hulu.com
If I made a typo in my email address during the activation process through Xfinity, how can I get it corrected?
To modify your account credentials, please reach out to the Disney+ | Hulu Help Center for support.
- Disney: help.disneyplus.com
- Hulu: help.hulu.com
Can I keep the Disney+, Hulu Bundle if I cancel my Xfinity Internet or downgrade my speed below Gigabit?
Canceling your Xfinity Internet or downgrading the speed tier below Gigabit will remove your access to the Disney+, Hulu Bundle.
If I already have Disney+/Hulu and I am on an annual or monthly plan, do I get a credit for the remainder of the year?
No credits are issued when you cancel a paid Disney subscription. For customers with an existing subscription that activates with Xfinity using the same email, the subscription will remain active through the end of the current Disney billing period, including any remaining annual plan access. If your existing plan is a No‑Ads plan, you will continue receiving No‑Ads through the end of that period — even if you activate the with ads version through Xfinity in the meantime.
Does the order in which I cancel and activate a new subscription matter?
No, you can cancel your old subscription and activate your new subscription with Xfinity in any order. As long as you use your existing credentials for MyDisney and Peacock when activating, you will keep your profiles, watch history, and personalized recommendations.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.
