Websites may use location data (or “geolocation”) to display news, weather, videos, or other content that is only relevant to your region. However, sometimes this location data is configured incorrectly, and will show information for somewhere else.
Geolocation service is not provided, overseen, or affected by Xfinity. Website owners subscribe to geolocation services with different levels of accuracy, and you will need to contact the website’s support, or the geolocation services themselves to correct any issues. Many of these vendors will be able to correct your location listed on the site.
How do I change my geolocation?
If your geolocation is configured incorrectly, you’ll need to contact either the website you’re experiencing issues on, or the geolocation services themselves. Below is a list of some common geolocation services and their contact information.
| Service owner | Contact website |
| support.google.com/websearch/contact/ip | |
| MaxMind | maxmind.com/en/geoip-location-correction |
| Ip2location | ip2location.com/contact |
| Ipdata | ipdata.co/contact.html |
Note: It may take up to a month for your location information to be corrected after you submit your request.
Additional information
Visit our Online Support Center to find common solutions.
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