You can easily identify and stop unwanted calls with Xfinity Voice Spam Blocker so you only talk to the people who matter. Control is put into your hands by choosing which types of calls you want to block and which to send to voicemail, helping end nuisance calls.
Spam Blocker includes a Spam call filtering tool utilizing an Audio CAPTCHA. This prompts inbound callers identified as a Low Spam Risk with a two-digit code that they must enter on a touchtone phone before their call is allowed to connect to the recipient.
Spam Blocker’s default settings treat suspected spam calls in the following manner:
- High Spam Risk — Calls will be blocked.
- Blocked calls won't be able to leave a voicemail.
- Medium Spam Risk — Calls will be sent to voicemail.
- Calls sent to voicemail won't ring.
- Low Spam Risk — Calls will be filtered by an Audio CAPTCHA.
- Calls that pass the CAPTCHA will ring and a risk label will be displayed on caller-ID.
- Calls that fail the CAPTCHA won’t ring and will be redirected to voicemail.
You can manage these settings at any time. Regardless of risk level, all calls appear in call history with risk labels.
Note: If voicemail is not enabled on your account, calls that would otherwise be sent to voicemail will be allowed to ring.
Manage Spam Blocker settings
- Sign in to Xfinity Voice using your Xfinity ID and password.
- Click the Settings (wheel)
icon in the upper-right corner and select Settings to see your voice preferences. - Select Call Blocking.
- Adjust Spam Blocker settings accordingly.
Additional information
Visit our Online Support Center to find common solutions.
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