California LifeLine Home Broadband Pilot Program

California LifeLine is a government program that gives monthly credits to qualified low-income households in California.

Monthly credits:

• Up to $20 for Xfinity Internet
• Up to $30 for Xfinity Internet with Xfinity Voice or Xfinity Mobile

Once approved, your credits will be applied retroactively to your application date. If your application date is in the middle of your bill cycle, your first credit may be prorated.

One-time credits:

• Up to $39 for applicable connection charges

Connection charges include any installation, activation, and Getting Started Kit shipping charges. Households are limited to one reimbursement for connection charges per year per California LifeLine provider, in accordance with California LifeLine program rules.

Credits do not cover:

• Devices
• NOW products
• WiFi Pass
• Xfinity internet services paid for by your community (i.e., bulk customers).

Learn more or apply at xfinity.com/califeline.

Qualification

Who can apply:

• Existing Xfinity customers
• New customers can complete application information and receive an eligibility status check but must place an order for Xfinity services to submit the application

Ways to qualify:

• You are an existing California LifeLine customer or were enrolled within the last 30 days.
• A member of the household is enrolled in a qualifying public assistance program like:
  • Medicaid/Medi-Cal.
  • CalFresh/SNAP.
  • National School Lunch Program (NSLP).
  • Other qualifying programs.
• Meet household income limits.

Customers can qualify based on household income:

Household size	Annual income limit
1	$24,600
2	$33,300
3	$42,100
4	$50,800
Each additional person	$8,700

These household income limits are effective June 1, 2026 to May 31, 2027.

Other rules:

• One LifeLine benefit per household.
• Non-usage:
  
  • Customers that participate in the California LifeLine Home Broadband Pilot program and whose monthly service fee is fully covered by the benefit will be de-enrolled from the program if they do not use the service.
  • You’ll be notified after 30 days of non-usage and must use the service within 15 days of that notice.
  • Non-usage will result in de-enrollment from the program.

How to apply

1. Go to xfinity.com/califeline.
2. Input your service address or sign in with your Xfinity username and password.
   
   • For sign-in help, see Ways to sign in to your Xfinity account.
3. Fill out the application. See California LifeLine Home Broadband Pilot application process for more
   
   • Fill out the application with information on the person who is eligible for California LifeLine.
4. After submitting, the California LifeLine program administrator will review the information and determine eligibility.
   
   • The California LifeLine program administrator may require you to validate your email address and create an account with them to receive future program communications. Applicants enrolling in a standalone broadband plan must provide a valid email address. The California LifeLine Program Administrator will validate the email address and direct applicants to the California LifeLine Customer Portal to complete the enrollment application.
     • Applicants will receive a verification email from NoReplyCALifeLine@californialifeline.com. Please complete the verification process to avoid denial of your application.
     • Applicants should check their email (including spam and junk folders) at 12:00 p.m. Pacific Time on the first business day after applying, for the verification link and instructions from the California LifeLine Program Administrator. If you do not receive the email, call California LifeLine at 1-877-858-7463.
   • The California LifeLine program administrator may also request more information to determine your eligibility, such as a photo ID or proof of participation in an eligible program.
     • These requests will also come from NoReplyCALifeLine@californialifeline.com and must be completed or your application will be denied.

Application status

• Xfinity will send an email to confirm that your application was submitted to California LifeLine.
• You should receive email updates from the program administrator on the progress of your application.

Check application status

1. Go to californialifeline.com.
2. Select Apply or Renew Online.
3. Sign in or create an account to view the application.

Xfinity does not have any additional information about your application beyond what is received from the program administrator. You may need to wait up to 24 hours after you apply to get confirmation of your submission.

Questions about your application status or the application decision should be directed to the California LifeLine Program at 1-877-858-7463, Monday–Friday, 7:00 a.m.–7:00 p.m. PT.

Additional information and disclosures

This program has a Benefit Portability Freeze that prevents a customer who is either new to LifeLine or new to Comcast from transferring to a different provider for the first 24 hours of their enrollment in the program.

This program also has an Enrollment Request Freeze that prevents a new customer applying for LifeLine from submitting an additional enrollment request for at least 30 days from the time the program administrator generates a new application packet as long as the program administrator has the customer’s name, residential service address, date of birth, last four digits of the SSN (where applicable), or Tribal identification. The freeze ends when the 30 days has passed, the administrator sends the final eligibility decision, or the customer or Comcast cancel the request.

Customers should be aware that a standalone broadband plan does not include voice service for making 911 calls. Customers must add either Voice or Xfinity Mobile service for 911 access.