California LifeLine is a government program that gives monthly credits to qualified low-income households in California.
Monthly credits:
- Up to $20 for Xfinity Internet
- Up to $30 for Xfinity Internet with Xfinity Voice or Xfinity Mobile
Once approved, your credits will be applied retroactively to your application date. If your application date is in the middle of your bill cycle, your first credit may be prorated.
One-time credits:
- Up to $39 for applicable connection charges
Households are limited to one reimbursement for connection charges per year per California LifeLine provider, in accordance with California LifeLine program rules.
Credits do not cover:
- Devices
- NOW products
- WiFi Pass
Learn more or apply at xfinity.com/califeline.
Qualification
Who can apply:
- Existing Xfinity customers only
- New customers must first activate Xfinity Internet
Ways to qualify:
- You are an existing California LifeLine customer or were enrolled within the last 30 days.
- A member of the household is enrolled in a qualifying public assistance program like:
- Medicaid/Medi-Cal.
- CalFresh/SNAP.
- National School Lunch Program (NSLP).
- Other qualifying programs.
- Meet household income limits.
Customers can qualify based on household income:
| Household size | Annual income limit |
| 1 | $24,600 |
| 2 | $33,300 |
| 3 | $42,100 |
| 4 | $50,800 |
| Each additional person | $8,700 |
These household income limits are effective June 1, 2026 to May 31, 2027.
Other rules:
- One LifeLine benefit per household.
- Non-usage:
- Customers that participate in the California LifeLine Home Broadband Pilot program and whose monthly service fee is fully covered by the benefit will be de-enrolled from the program if they do not use the service.
- You’ll be notified after 30 days of non-usage and must use the service within 15 days of that notice.
- Non-usage will result in de-enrollment from the program.
How to apply
- Go to xfinity.com/califeline.
- Sign in with your Xfinity username and password.
- For sign-in help, see Ways to sign in to your Xfinity account.
- Fill out the application.
- The person who is eligible must fill out the California LifeLine application.
- After submitting, the California LifeLine program administrator will review the information and determine eligibility.
- The California LifeLine program administrator may require you to validate your email address and create an account with them to receive future program communications.
- The email verification will come from NoReplyCALifeLine@californialifeline.com and the entire process must be completed or your application will be denied.
- Check your email (including spam and junk folders) at 12:00 p.m. Pacific Time (PT) on the first business day after you apply for the verification link and instructions from the program administrator.
- The California LifeLine program administrator may also request more information to determine your eligibility, such as a photo ID or proof of participation in an eligible program.
- These requests will also come from NoReplyCALifeLine@californialifeline.com and must be completed or your application will be denied.
- The California LifeLine program administrator may require you to validate your email address and create an account with them to receive future program communications.
Application status
- Xfinity will send an email to confirm that your application was submitted to California LifeLine.
- You should receive email updates from the program administrator on the progress of your application.
Check application status
- Go to californialifeline.com.
- Select Apply or Renew Online.
- Sign in or create an account to view the application.
Xfinity does not have any additional information about your application beyond what is received from the program administrator. You may need to wait up to 24 hours after you apply to get confirmation of your submission.
Questions about your application status or the application decision should be directed to the California LifeLine Program at 1-877-858-7463, Monday–Friday, 7:00 a.m.–7:00 p.m. PT.
Additional information and disclosures
This program has a Benefit Portability Freeze that prevents a customer who is either new to LifeLine or new to Comcast from transferring to a different provider for the first 24 hours of their enrollment in the program.
This program also has an Enrollment Request Freeze that prevents a new customer applying for LifeLine from submitting an additional enrollment request for at least 30 days from the time the program administrator generates a new application packet as long as the program administrator has the customer’s name, residential service address, date of birth, last four digits of the SSN (where applicable), or Tribal identification. The freeze ends when the 30 days has passed, the administrator sends the final eligibility decision, or the customer or Comcast cancel the request.
Customers should be aware that a standalone broadband plan does not include voice service for making 911 calls. Customers must add either Voice or Xfinity Mobile service for 911 access.
