If you live or travel near the United States (U.S.)-Mexico or U.S.-Canada border, your phone may connect to a nearby non-U.S. network. This can lead to Mexico or Canada data usage and charges. This happens because mobile devices connect to the strongest signal in range, even if that signal is from a tower across the border.
You can avoid this by connecting to your home network or choosing Xfinity Mobile or xfinitywifi when you are away from home.
How to choose your network
On iPhone (iOS)
- Open Settings.
- Tap My Networks.
- Pick Xfinity Mobile.
- If Xfinity Mobile is not available, choose xfinitywifi.
On Android
- Open Settings.
- Tap Network & Internet or Connections (varies by device).
- Open WiFi or Mobile Networks.
- Pick Xfinity Mobile.
- If Xfinity Mobile is not available, choose xfinitywifi.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.
