Learn how to use the touchscreen to arm and disarm your Xfinity Home security system.

What you'll need

Xfinity Home
Access to the Xfinity Home touchscreen
A valid keypad code

What does your Home screen look like?

If your Home screen looks similar to either screen below, go to arming or disarming your system.

Home Screen with scenic background, time, weather and disarmed button

Xfinity Home Touchscreen Controller home screen with plain black background and security disarmed shield in middle

Otherwise, go to arming or disarming your system (icons).

Arming your system

Your security system status is displayed on the Home screen. A green shield means that your system is ready to be armed. If your system is not ready to be armed, see bypassing zones.

What does your Home screen look like?
- If your Home screen looks similar to the one below, tap the Disarmed icon.
- Or, if it looks like the one below, tap the Security shield.
On the Select Arm State screen, Away mode is already selected.
- To activate another mode, tap the icon for Stay or Night.
- Learn more about armed modes or tap How do these modes work? on the touchscreen.
Enter your keypad code. The exit delay begins.
- You have until the exit delay is over to exit the building.
  - An entry and/or exit door must open and close during this period.
- Change your mind? To cancel arming, tap Cancel, and then enter your keypad code.
- When the exit delay ends, the system is armed.

Bypassing zones

On the Home screen, a gray shield means that there's a system issue that needs to be resolved before you can arm the system. A summary of the issues is shown below the shield.

What does your Home screen look like?
- If your Home screen looks similar to the one below, tap the Disarmed icon.
- Or, if it looks like the one below, tap the Security shield.
On the Arm System screen, tap Bypass next to an open zone (sensor) to bypass an individual sensor, or tap Bypass Open Zones to bypass all open sensors.
- If you bypass a sensor, it won't trigger an alarm when the system is armed.
  - For example, if you bypass the side door sensor and then arm your system, someone entering through the side door won't trigger an alarm.
Once you've cleared or bypassed all zone issues, the shield changes to green. Tap the shield to arm your system as usual.

Disarming your system

Your security system status is displayed on the Home screen. How you disarm your system depends on the armed mode — away, stay, or night.

Away mode

When your system is armed in away mode, the entry delay begins when an entry and/or exit zone is triggered, such as opening your front door.

Xfinity Home Touchscreen Controller Arming Away screen.

Enter your keypad code before the entry delay ends. The system is disarmed.

Stay mode

To disarm your system when it's armed in stay mode:

If you come in from the outside, enter your keypad code during the entry delay, as described in the away mode section above.
If you're inside the house, follow the instructions for night mode below.

Night mode

To disarm your system in night mode:

What does your Home screen look like?
- If your Home screen looks similar to the one below, tap the Armed Night icon.
- Or, if it looks like the one below, tap the armed shield.
Enter your keypad code. The system is disarmed.

Arming your system (icons)

Your security system status is displayed in the Security Status bar at the top of the Home screen.

Tap the Security Status bar or tap Security.
On the Security screen, Arm Away mode is already selected.
- To activate another mode, tap Arm Stay or Arm Night.
- Learn more about armed modes.
To bypass individual sensors (also called "zones"), tap Turn Zone Off next to the sensor.
- If you bypass a sensor, it won't trigger an alarm when the system is armed.
  - For example, if you bypass the side door sensor and then arm your system, someone entering through the side door won't trigger an alarm.
Enter your keypad code. The exit delay begins.
- You have until the exit delay is over to exit the building. An entry and/or exit door must open and close during this period.
- Change your mind? To cancel arming, tap the Security Status bar, and then enter your keypad code.
- When the exit delay ends, the system is armed.

Disarming your system (icons)

Your security system status is displayed in the Security Status bar at the top of the Home screen.

Tap the Security Status bar or tap Security.
Enter your keypad code. The system is disarmed.

Additional information

Visit our Online Support Center to find common solutions.

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