Use Import.xfinity.com to Migrate Emails and Contacts to Comcast Email Account

What is Import.xfinity.com?

Benefits of Import.xfinity.com

Import.xfinity.com, powered by ShuttleCloud, simplifies the process of switching Internet Service Providers (ISPs) and email providers. It transfers information from your current email account to your Xfinity account - keeping you in touch with friends and contacts while your email address is being updated.
  • Import.xfinity.com accesses your old ISP account and copies your data (email messages, email attachments, email folders, address book contacts and other stored information) into your new Xfinity account.
    Note: Import.xfinity.com powered by ShuttleCloud includes support for, but not necessarily limited to, contact migration from providers including: Gmail, Verizon, AT&T, and Comcast residential (account to account).
  • Import.xfinity.com transfers information from your current account to your new Xfinity account; however, due to differences in applications at different providers, certain information may be displayed differently and certain fields of information may appear in a different field.
  • To run Import.xfinity.com, you'll need an Internet connection, a web browser and an Xfinity email address.

Powered by ShuttleCloud

Comcast has partnered with ShuttleCloud to make it easy to copy your old email to your new Xfinity account. ShuttleCloud has extensive experience in powering migrations for individuals to move their email accounts to new email providers. ShuttleCloud supports a variety of email providers and is available for support by clicking on the FAQ option within the email transfer portal at Import.xfinity.com.

Getting Started with Import.xfinity.com

You can use Import.xfinity.com for free if you are switching to an Xfinity account. Just go to Import.xfinity.com to get started.

Our Privacy Policy

For security purposes, we require your username and password for both your old provider and your new one. This guarantees that you are who you say you are and protects against the transfer of data without your permission. Since your privacy is a high priority for us, Import.xfinity.com powered by ShuttleCloud will not give your information to any third parties - we do not rent, share or trade your personally identifiable information with third parties. Your email address and password are protected using industry-recognized encryption standards and your passwords are transmitted and stored in encrypted format at all times. For more information, please see our Privacy Policy.

For additional help, please go to Import.xfinity.com and click on FAQ or Support to learn more about Import.xfinity.com.

Supported Sources

Import.xfinity.com includes support for, but not necessarily limited to, email migration from email providers with standard implementations of the IMAP protocol (or POP where required) including:
  • AOL
  • AT&T
  • Bellsouth
  • BOL
  • Clear.net.nz
  • Comcast
  • Cox
  • earthlink.net
  • Free.fr
  • Freenet.de
  • Gmail - Google
  • GMX
  • Hotmail
  • iCLOUD
  • iG
  • Juno.com
  • Libero.it
  • Mail.Ru
  • Naver
  • Optoline.net
  • Optusnet.com.au
  • Orange
  • Outlook - Microsoft
  • Peoplepc
  • qip.ru
  • qq.com
  • Rambler.ru
  • Rediff.com
  • Road Runner (rr.com)
  • Rogers.com
  • Seznam
  • SFR
  • sympatico.ca
  • Talk Talk
  • Telecom Italia (Alice)
  • Telefonica
  • theloop.ca
  • Verizon
  • Virgilio.it
  • Web.de
  • wp.pl
  • xtra.co.nz (Email only)
  • Yahoo
  • Yahoo Japan (Email only)
  • Yandex
Note: MacMail, Apple Mail, Entourage and Thunderbird are not supported.

Frequently Asked Questions

How does Import.xfinity.com work?
Import.xfinity.com is an automated system that accesses your old ISP account on your behalf and copies your data (email and address book contacts). All of this is then duplicated at your new Xfinity account.
Note: Import.xfinity.com powered by ShuttleCloud includes support for, but not necessarily limited to, contact migration from providers including Gmail, Outlook, Yahoo, Verizon, AT&T and Xfinity (account to account).

Does Import.xfinity.com guarantee the accuracy of information that is transferred to my Xfinity account?
Import.xfinity.com transfers your emails and contacts from your current account to your new Xfinity account; however, due to differences in applications at different providers, certain information may be displayed differently and certain fields of information may appear in a different field.

Does my old email account's data get altered or deleted during the transfer process?
The software performs read-only operations on the source account and the information in your old email account will not be deleted. The email, folders, and contacts in your old account are not changed in any way, nor are they deleted. Import.xfinity.com copies all of the information instead of physically moving it, so the source data isn’t affected.

Note: You will still be able to access and use the old account after the migration is finished, as long as that account remains open and active.

How much do I have to pay?
Import.xfinity.com is free if you are switching to an Xfinity account. There are no hidden costs or cancellation charges if you decide to discontinue any of the features of Import.xfinity.com.

What types of data gets transferred?
Labels, folders, stars, read/unread status etc. and also sent messages are transferred. Please note that email settings cannot be transferred.

Will attachments, downloads and folders from my old email account be transferred to my new email account?
All of your email attachments will be copied automatically to your mailbox. Import.xfinity.com will also copy the full folder structure for most providers. However, certain providers (Verizon, Earthlink, Juno, PeoplePC, Road Runner, TWC) do not allow folder transfers because of the type of email server that they use. Learn how to migrate folders from these providers.

If you’re transferring email from a Gmail account and want to keep your folder structure intact, adjust the following settings before starting the migration:
  1. Make sure IMAP is enabled.
  2. Make sure all of your folders are visible in IMAP.
  3. Make sure there are no folder size limits set.
Will my contacts be transferred?
Yes. If your contacts import has finished and your contacts did not transfer to your Xfinity address book, there are several things we can do to make sure you get them.

Nonetheless, due to limitations from certain providers, we can't migrate contacts for everyone. These providers support contact transfers.

Can I forward new mail from my old account into my new Xfinity account?
Yes. You will be given the option to import email in the final step of the email import process.

How long will the transfer take?
For email migrations, thousands of messages per hour will be transferred, but it is difficult to estimate the total transfer time because there are many factors. The size of the source account has the largest impact on transfer time. Under ideal conditions, 250-500 MB will be transferred per hour. Larger accounts take longer to migrate, so if you plan to delete a large number of emails, you can save some migration time by doing so before beginning your migration.

Many contacts imports finish in less than a minute, and most finish in less than five minutes. The number of contacts in your address book has the largest impact on transfer time.

How do I know when my request to transfer to my new Xfinity account is complete?
A confirmation email will be sent to the email address you registered with during the transfer process to confirm completion.

Where can I find my transfer's status?
After starting the transfer, you will receive an email that includes a link to view your transfer's status.

Can I use my email during the transfer?
You can use both your source and destination accounts to send and receive email during the import. However, try limiting your usage to just the online webmail service. Accessing your email from external clients (such as Outlook, Live Mail, Thunderbird, etc.), tablets and phones during the transfer can interrupt the process.

Additionally, if you receive email in the old account after the import is finished, those email messages will not be migrated to your Xfinity account.

How secure is Import.xfinity.com?
We are committed to using the best commercially available technology and procedures to protect the security of your data. The website is SSL-encrypted and the transfer is performed using SSL-encrypted IMAP connections to your email provider server. SSL is a cryptographic protocol that provides communications security over the Internet. SSL encrypts the segments of network connections above the transport layer, using symmetric cryptography for privacy and a keyed message authentication code for message reliability.

We encourage you to carefully review the Security section of our Privacy Policy.

Does my information stay private?
Yes, your privacy is very important to us. We will not give your information to any third party. For additional information, please review our Privacy Policy.

We do not keep any of your personal account information or data once your contacts import is finished. We do not keep or share copies of your emails, contacts, usernames or passwords after transferring your data.

What is the Privacy Policy?
To view the full Privacy Policy, please go to http://shuttlecloud.com/comcast-privacy.

Are messages stored anywhere other than the source and destination accounts during the transfer?
Your messages are not stored at all. The tool creates a secure, SSL-encrypted bridge between both accounts. Then all messages are transferred from the original account to the new one.

Are my email address and password safe?
ShuttleCloud takes strong measures to ensure that your information stays private and secure. We do not rent, lease or in any other way share your email address with any third party. We also use the latest security technologies to safeguard it. For more information, please refer to our Privacy Policy.

Why does Import.xfinity.com require my username ID and password?
We require your username and password for both your old provider account and your Xfinity account for security purposes. This guarantees that you are who you say you are and protects against the transfer of data without your permission.

Since your privacy is a high priority for us, we will not give your information to any third parties - we do not rent, share or trade your personally identifiable information with third parties. Your email address and password are protected using industry-recognized encryption standards and your passwords are transmitted and stored in encrypted format at all times. For more information, please see our Privacy Policy.

Why do my Gmail and Xfinity accounts have different message counts?
Gmail stores the same email in multiple IMAP folders. For example, an email in Gmail's system is stored in "All Mail" and if you applied a label to that email it would appear in "All Mail" and "Label_Applied".

If a label has been applied, such as "Label_Applied", then ShuttleCloud won't include that specific email in the equivalent Comcast “All Mail” folder, just in “Label_Applied”.

Not adding the email to multiple folders will make the message count differ between systems.

If you’re still having trouble with the import process or have a question that hasn’t been answered here, you can submit a support request and we'll get back to you as soon as possible.

Why is the size of my source email account different from my Xfinity email account?
Different email systems store different information in addition to the actual message data. Import.xfinity.com transfers only email data and some providers are more efficient at storing such data. Therefore, it's possible that your Xfinity email account is smaller than your source account.

Were messages deleted from my old account?
The email, folders and contacts in your old account are not changed in any way, nor are they deleted. Import.xfinity.com copies all of the information instead of physically moving it, so the source data isn’t affected.

You will also still be able to access and use the old account after the migration is finished, as long as that account remains open and active.

If you find one or more specific missing messages, please submit a support request with this information via an escalation from Import.xfinity.com with as much information as possible about the messages, so that they can be identified. We'll get back to you ASAP.

Some of my mail did not transfer.
If you notice that some of your mail did not transfer, the first test is to search for those messages you believe are missing in your source email account. If they are there and you are still unable to locate them in your Xfinity email account, please submit a support request with this information via an escalation from Import.xfinity.com with as much information about the messages as possible, so that they can be identified and we’ll get back to you ASAP.

Gmail users, you will need to adjust some settings within your Gmail account before starting a new migration.

Some folders did not transfer.
If you're missing Gmail folders or labels, you will need to adjust some settings within your Gmail account before starting a new migration.

Some providers (Verizon, Earthlink, Juno, PeoplePC, Road Runner, TWC) only support a specific server connection called POP, which means that the only emails we’re able to transfer to Xfinity are the messages in the main Inbox folder of your source account. If any messages are moved out of the Inbox and into other folders, then they won't be transferred because we don’t have access to them. Additionally, all of the transferred emails from these providers will be in a single folder in your Xfinity account labeled with the name of your old provider (e.g., if your old provider is Verizon, the folder will be called “Verizon”).

To send any missing information to Xfinity, the best thing to do is move all of the messages from your other folders into your main Inbox, and then start a new email import. Only the messages that weren’t transferred the first time will be sent to your Xfinity account.

My old email account is cancelled or closed.
Unfortunately, we cannot transfer data from cancelled or closed email accounts.

How do I contact customer service if I have a question or need help?
If you need more help with your email or contacts import, feel free to submit a support request. The information you'll need to send us is:
  • Your source provider email address.
  • Your Xfinity email address.
  • A detailed description of the issue that you're facing (for instance, if you receive an error message, what does the message say?)
  • Optional: A screenshot or screencast of the problem (not required).
If you have questions regarding your Xfinity account, you can visit Comcast's online support page, or contact us.