View Your Equipment Information - My Account Help

You can view the make, model, and serial number of your TV box and modem in My Account. You can use this information to identify your equipment, troubleshoot technical issues, or access user manuals for your devices.

How to View Your Equipment Information

  1. Sign in to My Account.
  2. Click the Devices tab at the top of the page.
  3. Images of your in-home XFINITY equipment will display with status information and an option to troubleshoot if you're experiencing issues.
    View your device and troubleshooting options.

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