From the Devices page, you can view the equipment you are using for your Xfinity TV and internet service. This includes:
- The type of device.
- The room your TV Box is in.
- The model number.
- The serial number.
- Your data usage if you have Xfinity Internet.
You can use this to:
- Identify your equipment.
- Troubleshoot technical issues.
View equipment details
- Sign in to your account with your Xfinity ID and password.
- Review the details on the Devices page. It will have an image of your equipment.
- You can click Troubleshoot if you're having issues.
- You can click Troubleshoot if you're having issues.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.
