You can always return equipment at any open Xfinity Store. Find instructions for how to make an appointment
to drop your equipment at stores.
For customers who either can’t or prefer not to go to a store, we have free UPS at-home pickup available. Visit our Digital Return Center
and select the devices you would like to return. Then box up the equipment, print your UPS return label and call 1-800-PICK-UPS to schedule the pickup. As always, you can also package up your devices and hand them off to your local UPS driver or take them to a UPS store and they will package up your return for you. Be sure to visit theupsstore.com
for the most up-to-date UPS locations and store hours.
Read more here
for additional ways to return equipment.
To return an Xfinity Mobile phone, visit xfinitymobile.com/myaccount
, select the phone you wish to return, and follow the steps provided. After you package up your phone and secure the mailing label, call 1-800-GO-FEDEX, select the option I'm using a label, and follow the voice prompts. You can also drop off your boxed-up device with the attached return label at your nearest FedEx shipping center. For the most up-to-date locations and store hours, visit fedex.com
. Learn more
about returning other Xfinity Mobile devices.