As an active member of the armed forces, you're eligible to suspend your Xfinity Mobile, NOW Mobile, or Xfinity Voice service for up to 39 months in the event of military deployment or location transfer. There are just two requirements:
- You must either have received orders to deploy outside the U.S. or outside our service area for 90 days or more.
- You must have received the orders after signing up for Xfinity Mobile, NOW Mobile, or Xfinity Voice service.
Please call 1-888-936-4968 to learn how to securely provide your deployment paperwork electronically or bring your deployment paperwork into an Xfinity Retail Store. We will update your Xfinity Mobile, NOW Mobile, or Xfinity Voice account with your suspension-eligibility status, so you're good to go when you’re ready to suspend service.
Find an Xfinity Retail Store featuring Xfinity Mobile near you.
Here's how it works while you're away
While an Xfinity Mobile, NOW Mobile, or Xfinity Voice line of service is suspended for military deployment, you won't have to pay any service changes on the line.
If you’re still paying off your device through a device payment plan, you can either pay it off in full or continue to make payments while you’re deployed.
If you have Xfinity Mobile Care (XMC), you’ll keep paying those premiums as well, unless you remove coverage from the reserved line. Once coverage is removed, though, the line is no longer eligible for XMC.
Reinstating your service
To avoid deactivation of your service, contact us when you return or no later than 39 months after you reserve your line. Once you reinstate your service, you'll be able to use the same phone number you had before and add lines or change data options as needed. If you return and have moved to a new address, you may need to change your Xfinity Voice number.
If we don't hear from you before 39 months, your line will be disconnected. You’ll have to sign up for Xfinity Mobile, NOW Mobile, or Xfinity Voice again and receive a new phone number.
For any questions, or to suspend or reinstate your service, chat with an agent.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.
