Change ownership or management of an Xfinity account

You may need to change the ownership or management of an account. 

Changing ownership is when a new person takes over as the account holder, the account is placed into the new person’s name, and they take full responsibility of the services and billing. 

Changing management is when the account stays in the account holder’s name and they remain responsible for services and billing, but someone else is added to the account who can manage most account functions. This includes adding or removing services, porting Xfinity Mobile lines, billing, troubleshooting, and device changes.

In the event that an account holder passes away, refer to What to do when an account holder passes away.

What to do

Making account changes is easy. If you need to change ownership on an account, or take over or disconnect an account after someone passes away, go to the Account Change Request site. You’ll be asked for information to help process your request, including preferred email address and account number. Xfinity can help regardless of whether you are a current customer. 

After you enter your details, you'll get an email with a link to upload completed forms and any supporting documents. If you don't have an email address, you can contact Xfinity or go to your local Xfinity Retail Store. Please allow three business days from your time of submission for someone to contact you by email with next steps about completing the account ownership change request.

Please contact Xfinity or go to your local Xfinity Retail Store for help if you need to:

• Change the name on your account due to:
  • Marriage
  • Divorce
  • Legal name change
• Change the management on your account due to:
  • Military deployment
  • Incarceration
  • Incapacitation
  • Conservatorship

FAQs

Do I need to contact Xfinity Mobile to transfer that account?
No. When you complete the self-service form, Xfinity will help you with all services on the account, including Xfinity Mobile.

What is the Account Change Request form?
The Account Change Request form is used to identify specific changes a customer or person acting on behalf of the customer needs to make to an account for the death of a customer, military deployment, or other life-changing event. 

What is the affidavit?
The affidavit is a support document for the Account Change Request form and can be used in place of other legal documents, like a death certificate.

What documentation is needed?
If documents are needed for your Account Change, the website will guide you on what’s needed. If more information is needed after you complete the form, you will get an email requesting what’s needed.

Will I receive a new account number?
No, you will maintain the same account number.

How can I transfer Xfinity Voice details, voicemail, and email from an old account to my new account?
Xfinity can transfer all Xfinity Voice call details, voicemail, and email into your name if you can provide the requested documentation.

Additional information