Xfinity My Account

Simple. Easy. And turtley awesome.

That’s Xfinity My Account. Easy bill pay, instant tech support, appointments, and answers, 24/7.

Manage my account for smartphones Manage my account for smartphones

So, shell we get started?

Save time when you use the My Account app — even on the go.
  • Troubleshoot, manage appointments, make payments
  • Easily set up equipment and parental controls
  • Change your password and settings
  • Ask a question for personalized help
Gateway and smartphone Gateway and smartphone

Troubleshoot, without the trouble

Skip the hold music and get it fixed, fast.

  • Restart your equipment at the touch of a button
  • Check your Internet connection
  • Look for potential service outages in your area
  • Set up your remote and find channels
  • Need more help? Tell us the best time and we'll call you back.
Manage appointments on smartphone Manage appointments on smartphone

Manage appointments in a snap

Life can move fast. So, our appointments move with you.
  • View and manage upcoming appointments
  • Cancel or reschedule a technician visit
  • Check the status of your Self-Install Kit delivery
X1 Remote X1 Remote

Let us have your back

Handle bill pay your way. Get the app, go online, or press the A button or say “Help” into your Voice Remote.
  • Add sports packages, premium channels, and more
  • Check your balance
  • Skip sign in with Quick Bill Pay.
  • Pay your bill