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Xfinity Mobile Care

The Xfinity Mobile network is exclusively available to Xfinity Internet members
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Only Xfinity includes device protection for life

Enjoy lifetime protection for any phone on Mobile Plus, and every tablet or watch on your account.
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Mobile Plus required. Lifetime device protection applies to each device connected to a Mobile Plus line and any device connected to Xfinity Mobile watch line or tablet line. Coverage applies only while at least one device on account remains active on Mobile Plus line. Coverage terms and conditions apply.

Need to file a claim?

Use the Xfinity Mobile Care app or visit fastclaim.com/xfinitymobile to file your claim 24/7. You can also call 1-855-884-9771.

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Device protection built into your plan

Xfinity Mobile Care Plus
Included with Mobile Plus plan
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Covers smartphones on Mobile Plus and all eligible watches and tablets on your account
Unlimited claims across all devices
$0 smartphone screen repair (unlimited)
$0 coverage for all mechanical breakdown
$0 same-day in-store battery replacement
Accidental damage coverage
Loss/theft coverage
Unlimited tech support
Coverage begins day 1 for new devices
Don’t have Mobile Plus?
Add Xfinity Mobile Care from $9-19/mo per device

• Separate add-on for each phone, tablet, smartwatch

• Includes unlimited mechanical breakdown claims and up to 3 claims for accidental damage, loss, and theft per 12 months

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Service fees and deductibles (as applicable) are based on the type of approved claim and device group. Taxes extra. See fastclaim.com/xfinitymobile for details. Service fees/deductibles apply per approved claim. Unlimited $0 screen-only and eligible back glass repair: at Assurant-authorized repair centers when and where available.

Peace of mind for all your devices

Whether you bought them from us or brought them with you, any eligible Apple or Android smartphones,
smartwatches, and tablets with active Xfinity Mobile lines can be covered.
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Phones
Unlimited $0 screen-only and eligible back glass-only repairs as soon as the same-day after claim approval.

Repairs and replacements for accidental damage, loss, theft and more.
Smartwatches
Get repairs and replacements for accidental damage, mechanical or electrical failure, loss, and theft.

If your smartwatch can’t be fixed, you can get a replacement delivered as soon as the next business day after claim approval.
Tablets
Get repairs and replacements for accidental damage, mechanical or electrical failure, loss, and theft.

If your tablet can’t be fixed, you can get a replacement delivered as soon as the next business day after claim approval.

You’re covered against accidental damage, theft, and more

Accidental damage

Drops, spills, and cracks happen to the best of us. With our device protection, you can get a replacement delivered as soon as the next business day. Service fees or deductible apply.

Mechanical/electrical failure


Device acting up? If there’s mechanical or electrical breakdown, we’ve got you covered. No service fee.

Loss and theft

When your device is missing, you need help fast. Our device protection plans include coverage for lost and stolen devices so you can get a replacement as soon as next business day.

Unlimited tech support


The Xfinity Mobile Care app lets you chat or talk with a specialist who can help you when you need it with almost any smart device in your home.
Service fees/deductibles apply per approved claim. You must launch and register the Xfinity Mobile Care app to have access to all its features. Availability of features may vary by device and operating system. Data charges may apply. Assurant® is marks of Assurant, Inc., registered in the U.S. and other countries. The Xfinity Mobile Care app is not an insurance product or a service contract.

Frequently asked questions

How are Xfinity Mobile Care Plus and Xfinity Mobile Care different?
Xfinity Mobile Care Plus device protection is included for members who have at least one phone on our Mobile Plus plan. It covers repairs, replacements, and unlimited tech support for phone lines on Mobile Plus and any eligible tablets and watches connected to your account. Your devices are covered whether you purchased them from Xfinity or another retailer.

Members who are not on our Mobile Plus plan can purchase Xfinity Mobile Care as an add-on, from $9-19/mo per device.

See more device protection details
Active Xfinity Mobile lines required. Service fees and deductibles (as applicable) are based on the type of approved claim and device group. Taxes extra. See fastclaim.com/xfinitymobile for details.
How do I file a claim?
If your device is damaged, malfunctioning, lost, or stolen, use the Xfinity Mobile Care app to file your claim 24/7, or visit fastclaim.com/xfinitymobile. You can also call 1-855-884-9771.

If your device is lost or stolen, be sure to also contact Xfinity through chat to suspend your service and protect yourself against unauthorized use.

Once your claim is approved, you'll receive repair or replacement options. Options may include service and technical support through an authorized repair center or an advanced exchange replacement by mail.
What are the claim limits?

Xfinity Mobile Care Plus allows you to make unlimited claims across all of your covered devices (up to $5k value per device in a 12-month period).

 

Xfinity Mobile Care allows you to make up to three covered accidental damage, loss and theft claims within a rolling 12-month period based on the date of first repair/replacement. Maximum coverage per claim is the purchase price or replacement value of the covered device (whichever is lower) less any applicable service fee/deductible.

 

For either option, there’s no limit to covered mechanical or electrical failure claims.

When does my coverage begin?

With Xfinity Mobile Care Plus, all coverage begins day 1 when you purchase a device new from Xfinity. For all other devices, your accidental damage and loss coverage will begin on day 31.

 

With Xfinity Mobile Care, coverage begins day 1 when you purchase a device new from Xfinity. For all other devices, coverage also starts day 1 but additional documentation may be required for identification for some claim types.

Is device protection available for all devices? What isn’t covered?

Device protection is available for Apple and Android smartphone, tablet, and smartwatch devices associated with active lines of Xfinity Mobile service. If you deactivate your line of service, your device is no longer covered by Xfinity Mobile Care Plus or Xfinity Mobile Care.

 

Both device protection plans cover your device, standard battery, standard charger, and SIM (if applicable to your device). Accessories included in the original device packaging, such as a stylus pen, are covered in the event of an incident simultaneously affecting both the device and the accessory.

 

Losses caused by or resulting from abuse; misuse; service performed by anyone not authorized by Assurant; intentional or cosmetic damage; pre-existing conditions; manufacturer’s recall; certain acts of God; consequential damages; claims as a result of setup, installation, or data restoration; and losses covered under a manufacturer’s warranty. Refer to device protection coverage documents for a full list of exclusions. To request a sample of state-specific coverage documents prior to purchasing coverage, or for general inquiries, call 1-877-881-8578.

Is Xfinity Mobile Care considered cell phone insurance?
Xfinity Mobile Care Plus and Xfinity Mobile Care are device protection plans that consist of insurance coverage and a service contract. They cover device damage, malfunction, loss, theft, and more, plus they connect you with technical support to solve issues and optimize your device performance.
Does Xfinity Mobile Care include AppleCare or AppleCare+?
Xfinity Mobile Care Plus and Xfinity Mobile Care do not include AppleCare or AppleCare+, but they offer similar coverage. AppleCare+ is available separately at time of purchase for Apple products sold by Xfinity.