Comcast Resources for Fraud and Identity Theft Resolution

Comcast takes security issues seriously and is committed to protecting our customers and other consumers against fraud and identity theft.

In the unfortunate event that your identity has been stolen and/or fraudulently used to acquire Comcast services, or in some other way been utilized on a Comcast account, use the information on this site to initiate a claim process. This site also provides important tips to help protect your identity.

Here’s what you can expect:

  • You will need to provide information about yourself and information you have regarding your claim.
  • You will need to send us any documents that support your claim.
  • Comcast will review the information and documents that you provided and will investigate the claim.
  • Comcast will contact you when we receive your information and documents and as needed throughout the process. Please be advised that the entire process, start to finish, may take up to 30 days.

If you believe you have been the victim of fraud or identity theft and need to submit a claim to Comcast here is how to get started:

  1. Complete the Identity Theft Victim’s Complaint and Affidavit Form

    • Click here to access the identity theft affidavit.

    • For instructions on completing the form click here.

  2. The completed affidavit must be submitted to Comcast (not the FTC), along with the following documentation:

    • Proof of residency during the time the Comcast services were under your name. You can submit lease agreements, utility bills, or mortgage statement with your name.
    • A copy of your valid government-issued photo identification card. You can submit a copy of your driver’s license, state-issued ID card or your passport.

    The paperwork may be mailed or faxed to Comcast at:

    Mail:
    Comcast
    Customer Security Assurance
    Attention Fraud Department
    101 Woodcrest Rd, Suite 141
    Cherry Hill, NJ 08003
    844-335-8719

    Fax:
    Comcast Customer Security Assurance
    Attention Fraud Department
    866-308-1542

  3. A Comcast representative will contact you within 2 business days of our receipt of the requested documentation.

  4. While Comcast is investigating your claim, we will suspend our collection activity on the suspect account and request that any consumer credit bureau the suspect account has been reported to will be notified that the account is under investigation for identity theft. If Comcast concludes that the suspect account was the result of identity theft, Comcast will request the removal of the suspect account by the consumer credit bureaus from your consumer credit report.

Security Basics and Tips to Protect Yourself from Identify Theft

Protect yourself. Visit http://internetsecurity.xfinity.com/digital-safety-basics/ for help with protecting your identity and other valuable security tips.  For more information on identity theft, privacy and online security, please visit the Federal Trade commission's site: https://www.consumer.ftc.gov/topics/privacy-identity-online-security.