Instructions for Completing the ID Theft Affidavit

This affidavit has two parts:

  • Part One – the ID theft Affidavit is where you report general information about yourself and the theft.

  • Part Two – the Fraudulent Account Statement is where you describe the fraudulent account(s) opened in your name.

When you send the affidavit, attach copies (NOT originals) of any supporting documents (for example, driver’s license or police report). Before submitting your affidavit, review the disputed account(s) with family members or friends who may have information about the account(s) or access to them.


Print clearly. Complete this affidavit as soon as possible. Delays on your part could slow the investigation.


Be as accurate and complete as possible. You may choose not to provide some of the information requested. However, incorrect or incomplete information will slow the process of investigating your claim.


When you have completed the affidavit, mail or fax it to Comcast with the Fraudulent Account statement, as well as a copy any other supporting documentation you are able to provide. Keep a copy of everything you submit.


Mail:
Comcast
Customer Security Assurance
Attention Fraud Department
101 Woodcrest Rd, Suite 141
Cherry Hill, NJ 08003
844-335-8719


Fax:
Comcast Customer Security Assurance
Attention Fraud Department
866-308-1542


If you choose to mail the documents, use certified mail, return receipt requested, so you know it was received. Comcast will contact you within 2 business days of receipt of your affidavit. We will review your claim and notify you of the outcome of the investigation.


If you are unable to complete the affidavit, a legal guardian or someone with your power of attorney may complete it for you. Except as noted on the forms, the information you provide will be used only by Comcast to process your affidavit, investigate the events you report, and help stop further fraud. If this affidavit is requested in a lawsuit, Comcast may be required to provide it to the requesting party. Completing this affidavit does not guarantee that the identity thief will be prosecuted or that the debt will be cleared.