Xfinity Discovery Hub

Love Your Home Network and It'll Love You Back


We love to be connected. Whether on our mobile devices, tablets, TVs, or gaming consoles, staying connected to news, gaming, and entertainment is crucial to our lives. When we love something so much, we do our best to treat it well. So even your home network may need some TLC from time to time in order to make sure everything is up to speed.

We’ve answered some of our customers’ most frequently asked questions on how to best take care of their home network. Follow these tips to have your home network running at its best. 

What if things don’t seem to be acting the way they should be?

Your equipment runs 24/7 and sometimes needs a little refresh to stay happy, healthy, and working at its best. If something isn’t quite right, don’t worry! You have everything you need, right at your fingertips.  Say “refresh” into your X1 Voice Remote to perform a system refresh for your TV Box. If you don’t have a Voice Remote or if your boxes are in hard-to-reach places, you can perform a system refresh using the My Account app or by logging in to your account online and performing a restart of your Xfinity Gateway. Just like a smartphone, sometimes refreshing your device will help fix a problem and you won’t need to call customer service.

Where’s the best location for my Internet equipment?

To get the strongest WiFi signal in your home, you’ll want to find an ideal place for your equipment. It’s best to place your Internet modem and router (or Advanced Gateway) in a central location, where you and your family spend the most time connected to WiFi-enabled devices. Make sure to keep it out of drawers and closets; don’t hide it behind furniture. Your signal will be stronger if your equipment is out in the open. Being elevated and upright is best.

Why should I check my cable connections to be sure they are tight?

Over time, the cable connections into your equipment or into the wall outlets can become loose. When this happens, you may start to see issues with your service. A loose connection can cause slower Internet speeds, spotty WiFi coverage, or problems with your TV. Take the time to tighten your TV and Internet cables and make sure the connections to your equipment and the wall are as tight as possible. Your signal is stronger when they’re tight and snug. If you haven’t done so in a while, we recommend you check your wires. These wires can become loose when the equipment is moved, knocked over, or simply after long periods of time.

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