Troubleshooting Tips for Xfinity TV

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Player Shortcuts

  • Show List of Keyboard Shortcuts Question
  • Play/Pause P or Spacebar
  • Skip Ahead 15 seconds Right Arrow
  • Skip Ahead 60 seconds Shift + Right Arrow
  • Skip Back 15 seconds Left Arrow
  • Skip Back 60 seconds Shift + Left Arrow
  • Volume Up Up Arrow
  • Volume Down Down Arrow
  • Toggle Mute M
  • Toggle Full Screen F
  • Toggle Closed Captions C
  • Jump to the Time Input J
  • Exit Full Screen; Close Overlay Player Esc
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Having trouble with your Xfinity TV service?

Try these tips.

  1. 1
    Check the power on your devices
    • Make sure your X1 TV box is turned on.
    • Make sure your TV is turned on and that it's set to the correct input source.
    • Tune to a channel included with your service.
    • If you have a home theater system connected, make sure the unit is turned on and set to the correct input source.
  2. 2
    Check the connection of your cables
    • The video cables between your TV and X1 TV box should be firmly connected.
    • The coaxial cable should be firmly connected to the X1 TV box and wall jack.
    • Make sure your HDMI cable is plugged into your TV and the HDMI out port of your X1 TV box.
  3. 3
    Try powering down your TV and X1 TV box
    • Turn off your TV and X1 TV box, wait a few seconds, then turn them back on.
    • Your X1 TV box should resume playing in 5–20 minutes.

    Have an X1 TV box?

    Learn how to reset it remotely from your mobile device


Learn more about...
Basic Troubleshooting for Your Xfinity TV

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