Troubleshooting Tips for Xfinity TV

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Player Shortcuts

  • Show List of Keyboard Shortcuts Question
  • Play/Pause P or Spacebar
  • Skip Ahead 15 seconds Right Arrow
  • Skip Ahead 60 seconds Shift + Right Arrow
  • Skip Back 15 seconds Left Arrow
  • Skip Back 60 seconds Shift + Left Arrow
  • Volume Up Up Arrow
  • Volume Down Down Arrow
  • Toggle Mute M
  • Toggle Full Screen F
  • Toggle Closed Captions C
  • Jump to the Time Input J
  • Exit Full Screen; Close Overlay Player Esc
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Having trouble with your Xfinity TV service?

Try these tips.

  1. 1
    Check the power on your devices
    • Make sure your X1 TV box is turned on.
    • Make sure your TV is turned on and that it's set to the correct input source.
    • Tune to a channel included with your service.
    • If you have a home theater system connected, make sure the unit is turned on and set to the correct input source.
  2. 2
    Check the connection of your cables
    • The video cables between your TV and X1 TV box should be firmly connected.
    • The coaxial cable should be firmly connected to the X1 TV box and wall jack.
    • Make sure your HDMI cable is plugged into your TV and the HDMI out port of your X1 TV box.
  3. 3
    Try powering down your TV and X1 TV box
    • Turn off your TV and X1 TV box, wait a few seconds, then turn them back on.
    • Your X1 TV box should resume playing in 5–20 minutes.

    Have an X1 TV box?

    Learn how to reset it remotely from your mobile device

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Basic Troubleshooting for Your Xfinity TV

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