4 Things That Can Affect Your Home WiFi Network Performance

Watch the video Skip to step-by-step instructions

Player Shortcuts

  • Show List of Keyboard Shortcuts Question
  • Play/Pause P or Spacebar
  • Skip Ahead 15 seconds Right Arrow
  • Skip Ahead 60 seconds Shift + Right Arrow
  • Skip Back 15 seconds Left Arrow
  • Skip Back 60 seconds Shift + Left Arrow
  • Volume Up Up Arrow
  • Volume Down Down Arrow
  • Toggle Mute M
  • Toggle Full Screen F
  • Toggle Closed Captions C
  • Jump to the Time Input J
  • Exit Full Screen; Close Overlay Player Esc
Explore more topics

Having Internet connectivity issues?

One of these 4 things might be the reason why.

  1. 1
    Your Wireless Gateway or router needs a reboot.
    1. From time to time, your equipment may automatically perform software updates — just like your computer. Try restarting your Gateway with the Xfinity My Account app or learn how to restart your Gateway here
  2. 2
    Interference from objects in your home.
    • Be sure your Gateway or router is in an open area, away from thick walls, appliances, wireless electronics and water sources.
  3. 3
    Your devices are too far from your Gateway or router.
    • For better WiFi performance, place your Gateway or router in the room where you use your devices most.
  4. 4
    Data hungry applications hogging your WiFi speed.
    • Video chatting and gaming on multiple devices can slow your network. For the best performance, connect gaming consoles directly to your Gateway or router. You can also test your Internet speed to make sure your service is working properly.

Learn more about...
Xfinity Internet or WiFi Connection Troubleshooting

Was This Article Helpful?

Please complete the form below.x

Thank you for submitting a rating on this article. Your feedback is appreciated.x

Rate this article on a scale of 1 - 5

Need more help? We're on it.

Find an Xfinity Store or service center near you.

Chat with a Comcast agent to get the fastest answers to all your top questions.