How to Activate Xfinity X1

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There are two ways to do it:

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  1. To get started,
    select your language using your X1 remote.

    Note: If you choose the wrong language press and hold the power button on the front of your X1 TV box for 10 seconds to restart.

    Note: While X1 powers up, a boot screen will appear followed by a welcome screen. Your X1 TV box may reboot to install a mandatory update. If it's unable to complete the download, you'll receive a message to call us and we’ll help resolve the issue.

    Player Shortcuts

    • Show List of Keyboard Shortcuts Question
    • Play/Pause P or Spacebar
    • Skip Ahead 15 seconds Right Arrow
    • Skip Ahead 60 seconds Shift + Right Arrow
    • Skip Back 15 seconds Left Arrow
    • Skip Back 60 seconds Shift + Left Arrow
    • Volume Up Up Arrow
    • Volume Down Down Arrow
    • Toggle Mute M
    • Toggle Full Screen F
    • Toggle Closed Captions C
    • Jump to the Time Input J
    • Exit Full Screen; Close Overlay Player Esc
  2. Register your X1 TV box by entering the last four digits of the primary phone number associated with your Xfinity account.

    Note: Don’t recognize the number? Select “I don’t recognize this number” and enter your Xfinity account number from the back of your pamphlet and the primary phone number associated with your account.

    Note: If your credentials are not valid, an error message will be displayed. Confirm your correct account number and primary phone number, and enter the information again.

    Player Shortcuts

    • Show List of Keyboard Shortcuts Question
    • Play/Pause P or Spacebar
    • Skip Ahead 15 seconds Right Arrow
    • Skip Ahead 60 seconds Shift + Right Arrow
    • Skip Back 15 seconds Left Arrow
    • Skip Back 60 seconds Shift + Left Arrow
    • Volume Up Up Arrow
    • Volume Down Down Arrow
    • Toggle Mute M
    • Toggle Full Screen F
    • Toggle Closed Captions C
    • Jump to the Time Input J
    • Exit Full Screen; Close Overlay Player Esc
  3. Create a custom name for your device by selecting the Custom Name option. Or choose a device name from the list provided and press "OK."

    Note: It may take up to 10 minutes to activate your X1 service. Once activation is complete, your TV will tune to live programming.

    Player Shortcuts

    • Show List of Keyboard Shortcuts Question
    • Play/Pause P or Spacebar
    • Skip Ahead 15 seconds Right Arrow
    • Skip Ahead 60 seconds Shift + Right Arrow
    • Skip Back 15 seconds Left Arrow
    • Skip Back 60 seconds Shift + Left Arrow
    • Volume Up Up Arrow
    • Volume Down Down Arrow
    • Toggle Mute M
    • Toggle Full Screen F
    • Toggle Closed Captions C
    • Jump to the Time Input J
    • Exit Full Screen; Close Overlay Player Esc
  1. Before you call, you will need:

    • The location of your X1 TV box (living room, bedroom, etc.)
    • The primary phone number associated with your Xfinity account
    • The last four digits of the serial number on your X1 TV box
    Outage notification indicator

    Find the serial number (12 characters preceded by SN or Serial No.) on either the back…

    Overview screen, outage reported

    …or the bottom of your X1 TV box.

  2. Call 1-855-OK-BEGIN (1-855-652-3446).


Learn more about...
X1 Activation

Learn more about...
Ways to activate your Self-Install Kit devices

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