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Out of Home - XFINITY Stream App Error Message

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In order to watch live TV or XFINITY On Demand content using the XFINITY Stream app, you'll need to be connected to your in-home XFINITY WiFi network.

Messaging

You may receive an "Out of Home" message when trying to log in to the XFINITY Stream app while not connected to your in-home XFINITY WiFi network.

Next Steps

If you receive this message when trying to log in to the XFINITY Stream app while in your home, try the following steps to verify your connection:
  1. Navigate to your device's WiFi settings and ensure that your current network is your in-home XFINITY WiFi network, rather than another local connection in the area (e.g. a coffee shop, a neighbor's WiFi or an XFINITY WiFi hotspot using the xfinitywifi SSID).
  2. Ensure you can connect to the Internet through a web browser while connected to your in-home network.
    • This must be done on your in-home network, not via 3G or 4G.
  3. Try accessing the XFINITY Stream app from another mobile device, or visit the website (http://www.xfinity.com/stream) from your computer.
    • If you are able to log in from the second device, verify the WiFi settings on the original device
  4. Log out of the app and log back in:
    • Navigate to the Settings gadget on the XFINITY Stream app.
    • Select Change Household Account.
    • Note: If you have previously downloaded any recordings to-go, logging out will return these recordings to your DVR and remove them from your mobile device.
  5. Ensure that your cable modem information – make/model, serial number and MAC address – is accurate for your account. You can review online by visiting: https://customer.xfinity.com/MyServices/Internet. If your modem information is incorrect, please Contact Us to update it appropriately.
If you continue to experience issues, please Contact Us using the method that is most convenient for you - chat with us online, view the Discussion Forum Community or call us to speak with a Comcast representative.
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Find this article at:

https://www.xfinity.com/support/xfinity-apps/xfinity-tv-app-unable-to-connect/

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