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Set up the XFINITY TV Remote App

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Once you set up the XFINITY TV Remote app, you can use your mobile device just as you would a remote. This includes Voice Remote functionality for X1 customers.

Setting up the XFINITY TV Remote App

  1. Download the XFINITY TV Remote app from the iTunes App Store to your iPad, iPhone or iPod Touch. For Android, download from Google Play.
    Xfinity Tv Remote app icon
     
  2. Select the XFINITY TV Remote app on your device. Select Get Started.
    Get started button is at bottom center of screen
     
  3. Sign in with your XFINITY username and password.
    Insert your username and password into the fields at the center of the screen
     
  4. Once logged in, select your preferred TV box by tapping the icon in the upper left corner.
  5. You can visit Settings to select a default TV box. Be sure that your TV Box and TV are both turned on. When your eligible TV Boxes are displayed on the app, a message can be sent to your TV Box by clicking "TEST" to match the name listed on the XFINITY TV Remote app.
  6. Tap on each TV Box to enter a name that you'll be able to remember in the future for controlling your TVs.
  7. If you have more than one eligible TV Box, go through the same process for each TV Box in your home.
  8. If you have an eligible DVR on your account, DVR Manager will also be activated so that you can schedule recordings from your device.

Troubleshooting Common Problems

Tuning Your TV from the XFINITY TV Remote App

There are several ways you can tune to a TV show using the XFINITY TV Remote app:
  • In TV Listings, tap Watch on TV to tune your TV to the selected program in TV Listings.
  • In TV Listings, tap Watch Channel or the channel number/logo to tune directly to that channel.
  • In TV Listings, tap Filter in the upper right-hand side of the grid. You will be able to filter by a range of options, including your Favorite Channels, specific genres, HD only, Closed Captioning availability or SAP.
  • In XFINITY On Demand, select Watch XOD to tune your TV to the On Demand program information screen.
    Note: You will need your Comcast remote to complete the purchase/watch for play.
X1 Customers
  • It's now even easier to find TV shows and movies using the XFINITY TV Remote app! X1 customers can tap the Microphone icon and say things like, "Record Saturday Night Live," "The Secret Life of Pets," and "Channel 810." However, please note that this functionality only works on XFINITY X1 TV Boxes (RNG150 devices are excluded) and requires Apple devices have iOS 10 or higher and Android devices have Jellybean or higher.
    Shows a schedule of TV listings

    Shows a voice command screen with microphone button at center bottom
     
  • Use the Directional Pad and Numeric Keypad Functionality to control your TV box. To use the Directional Pad, select the Microphone icon, then the Directional Pad button (in center). To use the Numeric Keypad, select the Numeric Keypad button (on the right).
    Shows the directional pad with fours arrows pointing forward, backward and side to side

    Shows the numeric keypad
     

Controlling Other TV Boxes from the XFINITY TV Remote App

You can control any eligible TV Box in your home with the XFINITY TV Remote app. To select a particular TV Box connected to the TV you're watching:

Apple Devices
  1. Select the TV Box name in the upper left-hand corner of the app or in Settings.
  2. You'll see a drop-down menu with all of the eligible TV Boxes that can be used with the XFINITY TV Remote app.
  3. Select the name of the TV Box you want to control.
  4. You're ready to go!

Android Devices
  1. Select the TV Box name from Settings.
  2. You'll see the TV Box name you are currently controlling, and can tap to see a drop-down menu with all of the eligible TV Boxes that can be used with the XFINITY TV Remote app.
  3. Select the name of the TV Box you want to control.
  4. You're ready to go!

Additional Information

For more information on this topic, please visit our help and support forums.
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Find this article at:

https://www.xfinity.com/support/xfinity-apps/setting-up-the-cable-tv-app/

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