Be prepared when a storm strikes

What if my power is out?

If the power is out, your local utility provider will need to restore power before your Xfinity services can be restored. On occasion, your power may start working before your Xfinity services. In those situations, we ask for your patience – our teams work hard to get our services back up and running so you can be connected again.

Additional weather and storm information

For additional tips on how you can prepare your home and family for a major storm, visit Weather Ready Nation.

Tips in case of an outage

Check Your Cables

If you can’t connect to the Internet, first make sure the cabled connections for your modem or wireless gateway are secure. If you’ve tried all other basic troubleshooting, try unplugging your modem or wireless gateway for a full minute before plugging it back in.

Connect to an Xfinity WiFi Hotspot

Internet down? You can find and connect to Xfinity WiFi hotspots when you need them most. Just sign in to any xfinitywifi network using your username and password.

Download the My Account app

The Xfinity My Account app is a quick and easy way to check for outages and learn when your services should be back up.

Xfinity Stream App

Stuck inside? With the Xfinity Stream app you can watch live TV and On Demand content from your computer or mobile device. You can even download shows and movies to watch offline in case you lose power.