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What is Directory Assistance?

As part of your XFINITY Voice service, Directory Assistance gives you access to local, long-distance and international numbers that have not been marked private. You can also use Directory Assistance Call Completion to connect your call, with the push of a button.

Benefits of Comcast's Directory Assistance

  • Find the number for a residence, business or government agency without having to look it up in a directory.
  • See what’s playing at your local theater, and get show times and ratings.
  • Get turn-by-turn directions to a destination from a live operator.
  • Get the name of the nearest cross street for most listings.

How to use Directory Assistance

Simply dial 411 to connect to directory assistance.

How to use Directory Assistance Call Completion

After dialing 411 to find either a local or long-distance number, press the indicated key when prompted and your call will be connected.

Directory Assistance Charges

You’ll receive charges when:
  • You place a call to directory assistance and request a call completion. The standard per-call rates are available at Xfinity.com/tariffs.
  • You request a call completion. Charges will appear in the XFINITY Voice section of your bill. Additional charges will apply if the call is long distance

Note: Certain customers may be eligible for an exemption from Directory Assistance per-call charges. Learn more about directory call charge exemptions. If you have any other questions about pricing, please chat with us.

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