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  4. View Your XFINITY Voice Call Records - XFINITY Connect Help

View Your XFINITY Voice Call Records - XFINITY Connect Help

As an XFINITY Voice subscriber, you can view your call records online, any time you like. How you check your call records depends on which XFINITY services you have.

Use XFINITY Connect

  1. Go to Xfinity.com and click the Menu button. An image of the Menu botton.
    The Xfinity home page.
  2. Select the Voice icon in the drop-down list.
    The drop-down list for the Xfinity homepage
  3. Enter your primary XFINITY username and password.
    Sign in screen.
  4. Click the Voice tab and your call records will display.
    Voice tab with call records.

Call Record Information

All calls will appear on your call records within 20 minutes of being made or received and will be visible for up to 90 days. Additional call records can be accessed in My Account:
  1. Go to www.xfinity.com and click on the My Account tab at the top of the page.
  2. Sign in using your XFINITY username and password.
  3. In the Services section of the page, click on the Voice tile.
  4. Click on the blue arrow blue arrow icon next to Call log in the Voice Settings section.
If you see a call on the log that you didn't make, you have a couple of options. If the call was a direct-dial, local or domestic long-distance call, and you subscribe to the XFINITY Voice Unlimited package, don't worry, you won't be charged. If the call was an international call, please make sure that no other member of your household placed the call. After confirming that the call wasn't placed from your household, contact us to discuss any appropriate billing adjustments. Please note that if you have signed up for Nomorobo, you will not see any telephone numbers that have been blocked by the service.

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