Set Up Your Voicemail from Your Home Phone

See how easy it is to set up your XFINITY Voice voicemail.

Note: Consult the full list of voicemail menu options for XFINITY Voice.

Initial Voicemail Setup

For the initial setup of voicemail, follow the appropriate steps.
  1. The setup call needs to be made from your home phone.
  2. Dial *99 or enter the home phone number.
  3. Follow the recorded prompts to create a password and record a personalized greeting.
Note: If you receive a message that states "You must do your initial setup from your home phone. Please hang up and dial from your home phone," you may have per line blocking enabled for your service. To correct this, dial *82, then your 10-digit home phone number and continue setting up your voicemail as normal.

If you don't want to be asked for your password each time you access your voicemail from home, you can enable the Skip PIN function.

Set Up Skip PIN

When the Skip PIN function is active, you'll no longer be asked to enter your password when you access your voicemail from home using either *99 or your home telephone number. Please be aware that if you activate this feature, anyone in your home will be able to access your voicemail messages.

To activate Skip PIN via phone:
  1. Access the voicemail system.
  2. From the main menu, press 4 for personal options.
  3. Press 2 for administrative options.
  4. Press 1 to open the administrative options.
  5. Press 5 for Skip PIN.
  6. Press 1 to turn Skip PIN on.
    • If customer has Skip PIN on and wishes to turn it off, they can press 2 instead.
  7. The system will verify the new Skip PIN status.

Exceeding Your Voicemail Storage Capacity

When your voice mailbox is full, your callers will hear the following message: "Sorry, the mailbox is full. You cannot leave a message for this user." You won't be able to receive any new messages until you have deleted some of your messages.

Note: Each voicemail message can be up to three minutes long. Your entire voice mailbox can store up to 225 minutes of messages. There isn't a limit on the length of time your voicemail messages will remain available.


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