Self Installation Kits and What to Know Before You Order One

Print
Comcast offers a variety of XFINITY Self-Install products. Learn more about what kit is right for you by browsing the services and eligibility requirements below.

Self Installation Kit Expectations

  • Shipping of your Self Installation Kit can take three to five days for standard shipping and one to two days for expedited shipping (excludes Sunday).
  • You will need the account number and phone number on file in order to complete your activation. This information can be found within the kit or provided to you at point of sale at an XFINITY Store location.

Self Installation Kit Information

XFINITY TV
Enjoy your favorite programming anytime, anywhere with first class customer service that only comes with XFINITY. With the XFINITY TV service, you can choose from thousands of XFINITY On Demand options, from hit movies to primetime shows streaming online or on your television. With XFINITY Self-Install, get your XFINITY TV by having any of the following kits shipped to your home today. Choose from Standard, HD, or HD/DVR Digital TV Boxes.

XFINITY Internet
XFINITY is the fastest Internet service provider in the nation! XFINITY Internet service from Comcast gives you download speeds of up to 105 Mbps: way faster than DSL. You can enjoy everything the Web has to offer, including downloading HD movies, uploading photos, streaming TV shows or simply surfing for fun. With XFINITY Self-Install, you can decide what level of Internet you want from modems to wireless routers or wireless gateways.

XFINITY Voice
Make unlimited local and long distance calls in the US, Canada, and Puerto Rico from your home phone. Comcast offers you twelve great calling features, including Call Waiting and 3-Way Calling, and gives you cutting-edge advancements like voicemail you can check online and Caller ID on TV. If you're looking to get a new home phone service, or if you want to switch your landline service, choose XFINITY Voice and make Comcast your home phone service provider.

Self Installation Kit Eligibility
Are you (or someone in your home) comfortable connecting a DVD player or connecting to a wireless network in your home? If so, you probably have all the technical skill necessary to install and activate XFINITY service. But there are a couple of requirements we want you to know before ordering your Self Installation Kit.
  • You must be a current Comcast customer, or your address must have had Comcast service in the past.
  • All of the outlets in your home must be located where you need the service (both cable and electrical outlets) - Self Installation Kits do not allow you to add additional outlets in your home, you need a technician to help you with that.
  • Your home must be "tap ready," meaning it is already set up to connect Comcast services. Your Comcast agent will tell you more about this at the time of your order. In some cases, a technician will be sent to your home prior to you proceeding with the self-installation, or professional installation will be offered if further work is necessary at your home.
  • You must be installing fewer than four devices for the best self-installation experience.

XFINITY TV Self-Install Requirements
The coaxial cable included in your Self Installation Kit is six feet in length, so the outlet in your home must be within six feet of where you would like to place your TV Box.

XFINITY Internet Self-Install Requirements
The coaxial cable included in your Self Installation Kit is 15 feet long, so the outlet in your home must be within 15 feet of where you would like to connect your modem.

XFINITY Voice Self-Install Requirements
  • The coaxial cable included in your Self Installation Kit is 15 feet long, so the outlet in your home must be within 15 feet of where you would like to connect your voice modem.
  • The XFINITY Voice Self Installation Kit allows you to connect your services through a cordless phone system in your home, and does not provide service through the existing phone wall jacks in your home. For that reason, if you have a home alarm, health monitoring system or a direct security connection to buzz guests into the building via the telephone, professional installation is required.

Order or Learn More

For details on how to order your XFINITY Self Installation Kit, see How to Order Your Self Installation Kit.

Want to learn more? See What's Included in an XFINITY Self Installation Kit.
Print

Find this article at:

https://www.xfinity.com/support/phone/self-install-product-availability-and-eligibility/

Was This Article Helpful?

Rate this article on a scale of 1 - 5

Related Articles

Need more help? We're on it.

Find an XFINITY Store or service center near you.