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Manage Voicemail by Telephone or XFINITY Connect App

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This article lists which options you can manage through the following:
  • Telephone Interface
  • XFINITY Connect
  • XFINITY Connect app

Q & A

Listen to Messages
Option Telephone Interface (By Phone) XFINITY Connect XFINITY Connect app - Android XFINITY Connect app - Apple
Listen to Messages X X X X
Delete/Erase X X X X
Fast Forward 10 seconds at a time X X X
Forward Message X As an email As an email As an email
Mark as Unheard X X X X
Pause/Play X X X X
Play or Display Envelope information (date and time of call, etc.) X X X X
Reply to Message X      
Rewind Last 10 seconds X X X
Save X X X X
Skip Message X X X X
Skip to End X X X X

Send Messages
Option Telephone Interface (By Phone) XFINITY Connect XFINITY Connect app - Android XFINITY Connect app - Apple
Send message to another Comcast mailbox without dialing the number X      
Review the message you have recorded:
  • Finish Recording
  • Interrupt/Fast Forward 10 seconds
  • Interrupt/Rewind 10 seconds
  • Pause/Continue Recording
  • Resume Recording
  • Rewind to Beginning
  • Skip to End
X      
Cancel/Re-enter destination X      
Mark as Urgent X      

Administrative Options
Option Telephone Interface (By Phone) XFINITY Connect XFINITY Connect app - Android XFINITY Connect app - Apple
Change prompt level (full prompts by phone, quick prompts, etc.) X  X    
Set autoplay on/off  (messages automatically play when the phone is picked up) X  X    
Set/Change PIN X  X    
Set mailbox to automatically play back envelope information X      
Set mailbox language X   X     
Set phone answer language X    X      
Turn Skip PIN On/Off (so mailbox does not prompt for PIN by phone) X  X    

Greetings
Option Telephone Interface (By Phone) XFINITY Connect XFINITY Connect app - Android XFINITY Connect app - Apple
Alternate Greeting X      
Extended Absence Greeting X  
 
 
 
 
 
Personal Greetings X      
Record Name X      
Scheduled Greetings X      

Other
Option Telephone Interface (By Phone) XFINITY Connect XFINITY Connect app - Android XFINITY Connect app - Apple
Change ring count (number of rings before voicemail picks up)   X X X
Manage Comcast UIDs with online access to voicemail   X    
Review and retrieve deleted messages Message must be retrieved before logging out. Message can be retrieved for 24-48 hours after moving to trash.    
Set up readable voicemail   X    
View call logs   Also printable X X
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https://www.xfinity.com/support/phone/managing-voicemail-with-phone-and-app/

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