1. Back to Support
  2. Back to Phone
  3. XFINITY Voice Modem and Inside Phone Wiring Precautions

XFINITY Voice Modem and Inside Phone Wiring Precautions

Print
Some concerns regarding your XFINITY Voice installation.

What you should know

If you're going to use the XFINITY Voice service with an inside phone wire, you'll need to have the inside wire disconnected from your current service. The XFINITY Voice modem (eMTA) could be damaged if it's installed before the old service is disconnected.

We recommend you have one of our technicians do the XFINITY Voice installation. If you install it yourself, we can't guarantee the service is set up properly.

If we can't access the inside phone wire, you may have to get a cordless phone to use the XFINITY Voice service.

Be sure to review the XFINITY Voice user guide/instructions that came with your eMTA and the XFINITY Voice Residential Subscriber Agreement for more information.
Print

Find this article at:

https://www.xfinity.com/support/phone/connecting-digital-voice-modem-inside-wiring/

Was This Article Helpful?

Rate this article on a scale of 1 - 5

Related Articles

Need more help? We're on it.

Find an XFINITY Store or service center near you.