1. Back to Support
  2. Back to XFINITY Voice
  3. Back to Home phone on-the-go
  4. Use the Call Screening Feature with XFINITY Voice

Use the Call Screening Feature with XFINITY Voice

Print
Call Screening allows you to create a list of up to 25 callers who will receive an announcement saying that you aren't available.

This feature is not to be confused with Anonymous Call Rejection, which blocks calls from callers who have their Caller ID information suppressed. (Learn more about using anonymous call rejection with XFINITY Voice.)

Note: Call Screening is not included with the XFINITY Voice Unlimited Saver plan.

Manage Call Screening from Your Home Phone

To Activate Call Screening
  1. Lift the receiver and listen for the dial tone.
  2. Press *60.
  3. Follow the prompts to activate the feature and to add, delete or review the numbers on your list.
    • When creating your list, include the area code for local and long distance numbers.
    • To block calls from the last number that called you, press # when prompted.
To Deactivate Call Screening
  1. Lift the receiver and listen for the dial tone.
  2. Press *80.
  3. When prompted, press 3 to turn the feature off.

Manage Call Screening Online

If You Have XFINITY Voice and XFINITY Internet
  1. Go to www.xfinity.com and click the Menu icon. The menu icon
  2. Select Voice in the drop-down list.
  3. Enter your XFINITY username and password.
  4. Click the Settings icon the settings icon in the upper-right corner of the page and click Settings to see the Voice Preferences menu.
  5. Select Call Blocking.
  6. Enter a telephone number and click Add to block the number. To remove a block, click on the X next to an existing number.
  7. Click the check-box for Block Anonymous Calls to add Anonymous Call Rejection.
     
If You Have XFINITY Voice Only
  1. Go to www.xfinity.com and click the Menu icon. the menu icon
  2. Select Voice in the drop-down list.
  3. Enter your XFINITY username and password.
    • If you do not have an XFINITY username and password, sign in using your XFINITY Voice telephone number and voicemail password.
    • You will see a message about XFINITY Connect. Click Register to register your XFINITY username. This will allow you to access your Voice account through XFINITY Connect.
    • Note: If you do not click Register, you will be automatically redirected to the registration page.
  4. Click the Settings icon The settings icon in the upper-right corner of the page and click Settings to see the Voice Preferences menu.
  5. Select Call Blocking.
  6. Enter a telephone number and click Add to block the number. To remove a block, click on the X next to an existing number.
  7. Click the check-box for Block Anonymous Calls to add Anonymous Call Rejection.

Call Screening Guidelines

  • The following numbers cannot be added to your Call Screening list:
    • Your XFINITY Voice/home telephone number.
    • Telephone numbers beginning with area codes 900, 500, 700, or 976.
    • Telephone numbers with extension 555.
    • 911 telephone numbers.
    • 411 telephone numbers.
  • Long distance numbers may be added to your list. Enter the 10-digit number to block the number (area code seven-digit number); do not enter a 1 at the beginning of the number.
  • Call Screening cannot be turned on unless there is at least one number on your Call Screening list.
  • Call Screening does not rely on Caller ID to operate; inbound callers who have blocked their Caller ID will still be blocked.
  • The Call Screening feature takes priority over other features such as Anonymous Call Rejection and Call Forwarding. For example:
    • If you have Anonymous Call Rejection activated, a caller from a number on your Call Screening list will receive a message stating you are not available instead of receiving a message requesting that the Caller ID information be unblocked.
    • If you have Call Forwarding activated, a caller from a number on your Call Screening list will receive a message stating you are not available, and the call will not be forwarded.
Do you want to stop unsolicited robocalls to your home? You can block these calls with Nomorobo, a service available with XFINITY Voice. Learn more about stopping unsolicited robocalls to your home.

Call Screening

  1. Lift the receiver and listen for the dial tone.
  2. Press *60.
  3. The customer will be presented with the following menu of options:
    • Press 1 to turn call screening on if it's currently off (option 1 will not be presented if call screening is turned on)
    • Press 2 to add a telephone number to the list of numbers to be blocked.
      • Enter the telephone number to be blocked, When finished press #.
      • To add the number of the last incoming call, press #
    • Press 3 to delete a telephone number from the list
      • Enter the telephone number to be removed from the list, and then press #
      • To remove last calling party number press 1 then #
      • To remove all anonymous numbers press 2 then #
      • To remove all entries from the list press * then #
    • Press 6 to review the telephone numbers currently on the list
    • Press 9 to exit the call.
    • Press 0 to repeat these options.

Notes:
  • Selective call rejection is available for international numbers. Agents should follow the Feature Issues Interactive Troubleshooting Guide (ITG) to enable rejection of international numbers and for additional support.
  • Telephone numbers from outside of the North American Numbering plan, including Canada and some Caribbean countries, may be able to be blocked; however, the agent will be required to follow the ITG to open a ticket.
  • There is no way to review the numbers that have been set up to be blocked on the Cedar Point switch using the telephone interface.
  • Call Screening is not included with the XFINITY Voice Unlimited Saver plan.
  • Learn more about how to screen international calls.
Print

Find this article at:

https://www.xfinity.com/support/phone/call-screening/

Was This Article Helpful?

Rate this article on a scale of 1 - 5

Related Articles

Need more help? We're on it.

Find an XFINITY Store or service center near you.