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3365 - XFINITY Stream Portal and Google Chrome Error Message

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Learn how to resolve the XFINITY Stream portal (www.xfinity.com/stream) 3365 error.

Next Steps

The 3365 error code may occur while watching content on the XFINITY Stream portal using Google Chrome’s Incognito Mode, or it may result from a configuration issue.
To resolve the Incognito Mode issue:
  1. Click the Chrome menu on the browser toolbar.
  2. Click New window (not New incognito window).

To resolve the configuration issue:
  1. Go to the Flash Player Help page and make sure you have the Protected Content Playback Settings panel selected.
    The Reset License Files button appears in the left center of the Protected Content Playback Settings panel.
     
  2. Click on the Reset License Files button.
  3. Click on the Confirm button to reset the license files.
    Pop-up window with Confirm and Cancel buttons says: Resetting license files will prevent this computer from playing previously accessible protected content. You will need to obtain new licenses from content providers to play any protected content again.

If you continue to experience issues, please Contact Us using the method that is most convenient for you - chat with us online or call us to speak with a Comcast representative.
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Find this article at:

https://www.xfinity.com/support/internet/xtv-website-errorcode-3365/

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