Using a VPN connection with Xfinity Internet is just one of the many benefits for Comcast customers.
All xFi Complete customers can enable Advanced Security on the go through the Xfinity app and benefit from safe browsing and data protection (Xfinity VPN).
Advanced Security on the go (Xfinity VPN)
Enabling Advanced Security on the go will install a VPN profile on your compatible Android or iOS mobile device. The VPN connection will be established automatically when your device connects to an unsecured WiFi network.
If you’re experiencing connectivity issues you think are related to the secure VPN connection outside of the home and you have Advanced Security on the go enabled on your device, try disabling the feature from the Xfinity app. If you’re unable to access the Xfinity app, you can delete the VPN profile from your device. For directions on how to do this, see Using Advanced Security on the go.
Using a third-party VPN
A VPN is a method by which you can encrypt your data so that your physical location, identity and online activity cannot be discovered, even on a public wireless network. You can use a VPN connection just as long as it’s for your personal, non-commercial use, and it doesn’t violate our applicable terms of service and policies.
While we don’t provide technical support for third-party VPNs, we've provided some helpful information here. If you need help setting up, using or troubleshooting your third-party VPN outside of the details provided below, please contact your third-party VPN provider.
- Comcast supports VPN access through your wireless gateway, using any security setting you choose.
- If you're using your own WiFi router connected to your wireless gateway, make sure that bridge mode is enabled on your wireless gateway.
- Find out more about managing your bridge mode setting on your wireless gateway.
- If you're using your own WiFi router connected to your wireless gateway, make sure that bridge mode is enabled on your wireless gateway.
- Your third-party VPN provider (likely your employer) may require specific security or firewall settings in order to connect successfully.
- Contact your VPN provider for further configuration details.
- Find out more about making changes to your firewall settings for wireless gateways, or see more about user guides for wireless gateways.
- The model number of your wireless gateway is printed on the bottom of your wireless gateway.
For successful operation of Advanced Security on the go, it’s recommended that you remove any third-party VPN software from your device.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.
