Set Email Filters or Spam Filters - XFINITY Connect Help

Keep unwanted emails out of your Comcast email account with spam blockers and email filters.

If your email does not look like what is displayed below, please see help setting email and spam filters for the new XFINITY Connect experience.

Make Sure Your Inbox Is Safe

Now that you've set up your Comcast email, you don't want your inbox to become bogged down by spam and other unwanted emails. Luckily, XFINITY Connect allows you to turn on Comcast spam filters and create other email filters that will keep your inbox clean. Here's how to make sure your inbox stays organized and safe.

Spam Filters

XFINITY Connect email allows you to set one of three different levels of spam blockers with a Comcast email spam filter.

Spam Filtering deletes emails designated as spam without delivering them to your inbox or Spam folder.

Spam Filtering with Save a copy of emails marked as spam places emails designated as spam in a separate Spam folder. You can check and see if any legitimate email was designated as spam by accident and use the toolbar to mark it Not Spam.

Turning Spam Filtering off delivers all emails directly into your inbox, even those designated as spam.

Follow the simple steps below to change your Comcast spam filter settings.

Change Spam Filter Preferences
  1. Sign in to XFINITY Connect and click on the Preferences tab at the top.
    XFINITY Connect toolbar with Preferences tab furthest tab to right.
  2. Select Email from the left pane.
    XFINITY Connect Preferences screen with Email icon at center.
  3. Under Email Preferences, click Spam Filtering.
  4. Click Enable spam filter of my account.
    Note: You can also choose to save a copy of emails marked as spam.
    Email Preferences screen with Spam Filtering option selected. Messaging reads: Enabling the spam filter provides an additional layer of email filtering. When you enable the filter and select "Save a copy of emails marked as spam," any messages considered to be spam will be delivered to your Spam folder. If you do not wish to save copies, all emails considered spam will be automatically deleted.

Emptying Spam and Trash Folders
To empty your Trash in XFINITY Connect, right click the Trash folder and select Empty Trash to erase all messages.
In XFINITY Connect, the Trash folder is open and Empty Trash is selected.

To erase individual messages, click on the desired folder to go in and select individual messages to delete. After selecting the messages, click Delete on the email toolbar.
XFINITY Connect toolbar with Delete option to the center-right.

To empty your Spam folder, right click the Spam folder and select Empty Spam to erase all spam emails.
XFINITY Connect with Spam folder open and Empty Spam option selected.

Email Safe List
The Email Safe List, found under Preferences > Email in XFINITY Connect, allows you to list only the email addresses from which you want to receive emails. Please note that if you use this feature, you will only receive messages from the addresses you specify. Messages from other addresses not included on the list will be rejected.

Set Up Email Filters

You can also set up multiple email filters with your Comcast email account. An email filter can help sort your messages into different folders. For instance, you could set up folders for all family or work emails.

There are two parts to a filter: the criteria, which determine if an email is affected by the filter, and the action, which dictates what to do with the email.

Create an Email Filter
  1. Sign into XFINITY Connect and click on the Preferences tab at the top.
  2. Select Email Filters, and then select Add Filter.
  3. Enter a name for the filter in the Filter Name field.
    Email Preferences screen with Email Filters option open for adding filter name.
  4. A single filter can have multiple criteria for how a message will be classified. Choose if you want affected messages to meet any criteria or all criteria.
  5. Select the criteria using the drop-down menus. Options include criteria based on all or part of an email address, words in the subject line, or message length. Add or remove criteria by clicking the + or buttons.
  6. Select the action to be performed, such as sending emails to a specific folder or directly to Trash.
  7. Click OK to save your filter.
  8. Back at the Email Filters page, you can also choose to Delete Filter or Edit Filter.
Learn more with Personalize Your Email with Advanced Features - XFINITY Connect Help.

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