Mark Emails as Spam - XFINITY Connect Help

Learn why and how to mark an email as spam.

What Happens to Spam in Email

When you use the Mark Selected Item(s) as Spam feature in XFINITY Connect, the email you mark is sent to a database. There it is compared to other messages that are reported as spam.

By marking an email you are not automatically blocking the sender, but it will be moved to your Spam folder. While this should re-route any future emails from that sender to your Spam folder, it is possible that you may still receive some emails from the same domain in the future. If you want to automatically block email from a certain email address or domain, you can set up an email filter (learn more about setting up spam filters and blocking emails).

With every email you mark as spam, you are helping to train a universal filter that will help block future spam. These filters are not only influenced by Comcast customers reporting spam, but also by nine of the top twelve Internet service providers in North America.

Mark an Email as Spam

  1. From your XFINITY Connect inbox, check the box next to the message you want to report as spam.
  2. Click the Mark as Spam icon. Spam icon. or Spam icon.
    • Note: Multiple emails can be selected and marked as spam.
  3. The email will be moved to the Spam folder and a spam report will be sent.
    • Note: You can empty your Spam folder the same way as your Trash folder.

Undo a Message Marked as Spam

  1. In XFINITY Connect, open the Spam folder from the left navigation pane.
  2. Check the box next to the message(s) that is not spam.
  3. Click the Not Spam button at the top of the page. Not Spam icon. or Not Spam icon.
  4. The email will be moved back to your inbox.
Note: You can also right-click on the email in the Spam folder and select Not Spam.

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