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How To Test Your Alarm with XFINITY Home - Secure

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Learn how to test your XFINITY Home - Secure alarm system.

What You'll Need
  • XFINITY Home - Secure
  • Access to the XFINITY Home Touchscreen Controller
Difficulty
Medium

Testing an Alarm

Testing your alarm every month ensures that your system is working properly and is ready to respond promptly to any issues. You can use the alarm Test mode when you change batteries in your devices, such as Smoke Detectors, to avoid setting off a false alarm. Let's get started.
  1. Contact the Central Monitoring Station at 800-455-1207 to let them know that you are testing your alarm.
  2. What does your Touchscreen Controller look like?
    • If your Home screen looks like the one below, tap the More icon (three dots at the upper right) to open the More menu, and then tap Settings. Continue with Step 3.
      XFINITY Home Touchscreen Controller Home screen.
       
    • If your Home screen looks like the one below, tap Settings. Continue with Step 3.
      XFINITY Home Touchscreen Controller Home screen with icons.
       
  3. Enter your Master Keypad Code.
  4. On the Categories screen, tap Security.
    XFINITY Home Touch Screen Categories Screen; tap Security option to continue with alarm test
     
  5. On the Security screen, tap Alarm Test.
    XFINITY Home Touch Screen Security screen showing two options; tap Alarm Test to continue with alarm test
     
  6. Tap Disabled to enable messaging, then tap Next; or, tap Next to leave messaging disabled.
    Note: If you're replacing batteries in a device, you can stop at this point and replace the batteries.

    Did You Know? Depending on why you're testing the alarm, you can enable or disable alarm messages to the Central Monitoring Station. For monthly testing, enabling messages to the Central Monitoring Station lets you know that the signal is getting through, but doesn't trigger a false alarm. If you're changing batteries, leaving messages disabled confines the test to your local system.
    XFINITY Home Touch Screen Alarm Test Settings Central Monitoring Station alert screen, can enable or disable messaging to be sent to Central Monitoring Station when alarm test is underway
     
  7. You're almost ready to test the alarm. Let's run down the checklist:
    • If you haven't done so already, contact the Central Monitoring Station at 800-455-1207 and let them know you are testing your alarm system.
    • Make sure all doors and windows with Sensors are closed and that Motion Sensors haven't been triggered for about two minutes.
       
  8. Tap Arm.
    XFINITY Home Touch Screen Settings Alarm Test checklist screen with list of steps to prepare for alarm test; tap Arm to activate the alarm system

    You'll hear an alert beep and the Arm button will change to System Armed. The system is now armed in Test mode.
    • The exit delay is 10 seconds long.
      XFINITY Home Touch Screen Settings Alarm Test Checklist screen with armed alarm system ready to test upon clicking "Next"
       
  9. Tap Next.
    XFINITY Home Touch Screen Settings Alarm Test screen; alarm test now underway with each sensored section ready to display results of test
     
  10. Test each security zone by tripping the Sensor:
    • Door/Window: Open and close the door or window.
    • Motion Detector: Avoid the Motion Detector's view for two minutes after arming the system, and then walk in front of it.
    • Smoke Detector: Press and hold the Sensor's test button for about 20 seconds or until the siren sounds.
    • Keychain Remote: Arm and disarm system with the Keychain Remote.
    • Key Pad: Arm and disarm system with the key pad.

      Did You Know? You can mute the siren at any time during the test by tapping Mute Siren, but it's a good idea to let it sound briefly so that you know it's working properly.
  11. You'll be able to see which zones you tripped. When you've tested every zone, tap Disarm.
    XFINITY Home Touch Screen Settings Alarm Test screen with active test underway and several sensors already triggered
     
  12. Tap Next.
  13. Now it's time to check that the system performed properly:
    • Review the alarms by zone.
    • Confirm that you received email or text messages.
    • If test alarm messages were enabled, contact the Central Monitoring Station at 800-455-1207 to be sure they received the alarms. If all alarms were received, let them know that testing is complete.
    • Concerned about accidently leaving the system in Alarm Test mode? The system automatically exits Alarm Test after 30 minutes.
  14. Tap Return to Menu to return to the Settings menu.
    XFINITY Home Touch Screen Settings Review Alarms screen where you can see the results of the alarm test for different sensors; click Return to Menu to exit test
You're done!
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Find this article at:

https://www.xfinity.com/support/home-security/xhs-test-alarm/

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