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  4. Manage Keypad Codes for Your XFINITY Home - Secure Service

Manage Keypad Codes for Your XFINITY Home - Secure Service

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Learn about the different types of keypad codes used to access your XFINITY Home - Secure system.

What You'll Need
  • XFINITY Home - Secure
  • Access to your Touchscreen Controller, Subscriber Portal or XFINITY Home App for Mobile Devices
  • Your Master Keypad Code

Can't Remember Your Master Keypad Code? Contact Us to have it reset.

Difficulty
Easy

What Do You Want to Learn About?

Types of Keypad Codes

Master Keypad Code

An XFINITY Home - Secure system can only have one Master Keypad Code. With the Master Keypad Code, you can:
  • Arm and disarm the system
  • Cancel an alarm
  • Add, change and delete Secondary Keypad Codes
  • View and change Touchscreen Controller settings
     

Secondary Keypad Codes

You can add Secondary Keypad Codes for friends and family members who only need limited access to your system. There is no maximum limit on the number of Secondary Keypad Codes you can create. Secondary Keypad Codes cannot be used to add, change or delete other keypad codes. Only the Master Keypad Code can do that.

Three levels of access can be assigned to Secondary Keypad Codes.

Standard access:
  • Can arm and disarm the system
  • Can cancel an alarm from the Touchscreen Controller, Subscriber Portal or XFINITY Home app for mobile devices
  • Can access Touchscreen Controller settings, but can't make changes
     
Guest access:
  • Can arm and disarm the system
  • Can cancel an alarm from the Touchscreen Controller, Subscriber Portal or XFINITY Home app for mobile devices
  • Can't access Touchscreen Controller settings
     
Arm Only access:
  • Can arm the system from the Touchscreen Controller, Subscriber Portal or XFINITY Home app for mobile devices
  • Can't disarm the system
  • Can't cancel an alarm
  • Can't access Touchscreen Controller settings
     
Help Prevent False Alarms: Make sure your Secondary Keypad Code users know what access level they have, what they can and can't do in the system, and on which days the code is active.
 

Duress Code

There is no special Duress Code. As in any alarm situation, if you provide any wrong Central Station Passcode to the Central Monitoring Station, they will dispatch the police.

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Find this article at:

https://www.xfinity.com/support/home-security/manage-user-codes/

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