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Manage Rules in the XFINITY Home - Secure Subscriber Portal

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Learn about rules in your XFINITY Home Subscriber Portal and how you can use them to help maximize the value of your XFINITY Home - Secure system.

What You'll Need
  • XFINITY Home - Secure
  • Access to your XFINITY Home Subscriber Portal
Difficulty
Easy

What Do You Want to Learn About?

What Is a Rule?

A rule is a customized command that helps you get the most out of your XFINITY Home system by:
  • Notifying you when certain system events occur
  • Automating system functions
  • Allowing your devices to work together

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How Rules Can Help You

Rules are incredibly flexible and help you to manage your system, saving you time and effort. Use them to tell your system what to do, at what times, on what days, and in response to what events. You can also set whether the rule will be active all of the time, only when the system is disarmed, or only when the system is armed in a certain Arm mode (such as Arm Away).

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Examples of Popular Rules

Here are some examples of the kinds of rules that you can add to get your system to automatically do things for you.
  • Did someone forget to set the alarm? You're first out the door in the morning, but you want to make sure that the system is armed after everyone else has gone, too. Add a rule to receive a text message if the system remains disarmed after 8:30 AM on weekdays. If someone forgot, you'll know it and can arm the system yourself from your Subscriber Portal or the XFINITY Home app for mobile devices.
  • You want to make sure that your lights are off during the day, but you don't want to come home to a dark house. Add a rule to have your system automatically turn off a light at sunrise and turn it on at sunset.
  • Who's in your house while you're away? Add a rule to have your front entry camera take a video clip whenever your front door opens between 8:00 AM and 6:00 PM. If you have a back entry camera, add the same rule for the back door.
  • You want your system to be armed while you sleep. Rather than having to manually arm the system every night, you can add a rule to have the system automatically arm itself at a certain time each night. No more needing to remember to set the alarm or getting up to do it yourself!
You can find more examples of popular rules on the Automation page in your Subscriber Portal.

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The Parts of a Rule

Each rule is made up of settings. The settings available for a particular rule depend on what the rule is designed to do. Let's use this example to look at the settings in a rule to take a video when your front door opens.
Rules screen.
  • A device - the device that your system will monitor for the rule. In the example rule, this is your Front Door. You could change this device to be any door in your system.
  • A trigger - the state that the device must be in to trigger the rule. In the example rule, the door must be opened. You can change the trigger in various ways, depending on the rule. For example, because this rule relates to a door, you could change the trigger to the door closing.
  • An action - what the system will do when the trigger occurs. In the example, the Front Door Camera will take a video. You could change this to taking five pictures instead or to a different Camera. The actions you can choose from will change depending on the rule. For example, in a rule to control a light, you can choose to turn the light on or off.
Each rule also has optional conditions that control when the rule is active.
  • A time or time period when the rule is active. In the example rule, the rule is active between 8:00 AM and 6:00 PM. You can change this to all the time or to sunrise or sunset or different times.
  • Arm mode when the rule is active. In the example, the rule is active in all modes. You can change this to only when armed or only when disarmed.
  • Days when the rule is active. In the example, the rule is active on weekdays. You can change this to all days, an individual day, or any combination of days.
  • Remember! The rule settings and the order in which they appear aren't the same for all rules. They change depending on what the rule is designed to do.

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Manage Rules in the XFINITY Home Subscriber Portal

Your Subscriber Portal only shows you the rules that you add in the Subscriber Portal. You can also add rules using the XFINITY Home app for mobile devices, but those rules won't appear in your Subscriber Portal.

Rules that you add in the Subscriber Portal can be changed only in the Subscriber Portal. You can turn these rules on and off and delete them in the XFINITY Home app for mobile devices, but you can't change them there.

Did You Know? The XFINITY Home app for mobile devices provides rule templates to make adding rules even easier. It also allows you to add rules for Works with XFINITY Home devices. For more information, see Manage Rules in the XFINITY Home App for Mobile Devices.

We're always working on improving rules, so check out both the app and the Subscriber Portal to see the kinds of rules you can add in each.

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View Existing Rules

  1. Sign in to your Subscriber Portal. (See Sign Into Your XFINITY Home Subscriber Portal or XFINITY Home App for Mobile Devices for more information.)
  2. On the Overview page, click the Automation tab in the menu bar. The Automation page lists the rules you have added in your Subscriber Portal.
    XFINITY Home Automation page.

At a glance, you can see the days on which a rule is active and whether the rule is turned on (blue switch with circle to the right) or off (gray switch with circle to the left).

Scroll down to the Popular Rules section to see examples of the kinds of rules you can add, divided into categories such as Convenience, Kids and Security.

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Find this article at:

https://www.xfinity.com/support/home-security/manage-rules-and-security-zones/

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