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Getting Started with the XFINITY Home Touchscreen Controller (Icons)

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Learn how to manage your XFINITY Home - Secure system using the XFINITY Home Touchscreen Controller - the control center that offers simple touch navigation with an easy-to-use interface. Arm and disarm your system, view live video from your Cameras, change settings for devices, such as Lights and Thermostats, and much more.

What You'll Need
  • XFINITY Home - Secure
  • Access to your Touchscreen Controller
  • Your Master Keypad Code (for access to some features)
Difficulty
Easy

What Does Your Touchscreen Controller Look Like?

If your Touchscreen Controller looks like the one below, go to Getting Started with the XFINITY Home Touchscreen Controller.
Touchscreen Controller Home Screen.

If your Touchscreen Controller looks like the one below, you're in the right place!
Touchscreen Controller Home Screen - various icons displayed.

What You Can Do on the Touchscreen Controller

Quick Control Buttons

Quick control buttons at the bottom and right side of the Touchscreen Controller provide easy access to certain functions.
XFINITY Home Touchscreen Controller.
  1. Return to the Home screen.
  2. Open the alphanumeric keypad (not currently used by XFINITY Home).
  3. Return to the Home screen.
  4. Send an emergency police, fire or medical alarm to the Central Monitoring Station. (For more details, see Send an Emergency Alarm from the Touchscreen Controller - XFINITY Home - Secure).
  5. Put the Touchscreen Controller into sleep mode by turning off its display. Tap the screen at any time to exit sleep mode.
  6. Change the Touchscreen Controller volume.
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The Home Screen

The Home screen is the main display from which you can access all Touchscreen Controller features. It provides a visible and audible alert when a sensor is triggered while the system is armed or when an environmental sensor, such as a smoke detector, is activated.
XFINITY Home Touch Screen Controller Home screen.

The Home screen icons represent the apps that you use to manage different parts of your system. In addition to the standard apps, such as Security and Settings, you'll see an app for each type of device that you can install, configure and control, such as Cameras and Lights. You won't see apps for device types that require professional installation like Motion Sensors or Door/Window Sensors.

Some apps will change color to indicate what mode they are in. For example, the Lights icon is yellow when at least one light is on and gray when all lights are off. For more information about managing apps, see Manage Touchscreen Controller Apps in XFINITY Home - Secure.

Status Bar
The Status bar in the upper-left corner of the Home screen provides an at-a-glance overview of your system's security status.
  • The system is disarmed. Tap the bar to open the Security screen, from which you can arm your system, bypass sensors and view live Camera feeds and sensor activity. For more information, see The Security Screen.
    Status bar: Disarmed - Press to Arm
     
  • The system is armed. Tap the bar to disarm your system.
    Status Bar: Armed Away - Press to Disarm
     
  • The system is arming in Away mode and counting down the number of seconds left in the exit delay before arming becomes active. Tap the bar to open the Security screen, from which you can cancel the arming process.
    Status Bar: Please Exit: Arming in 26 Seconds
     
  • The system is arming in Stay or Night mode and is counting down the number of seconds left before arming becomes active. Tap the bar to open the Security screen, from which you can cancel the arming process.
    Status Bar: Arming in 86 Seconds
     
  • The indicated sensor has been triggered while the system is armed, and the entry delay has begun. Tap the bar to open the Security screen, from which you can cancel the alarm process.
    Status Bar: Front Door Open
For more information on the Status bar, see Security Features.

System Trouble Messages
System trouble messages appear in the upper-right corner of the Home screen, letting you know when there's a problem with the system power, connection, communication or sensors.

Tap the message to see more information about the problem.

On the Troubles screen, you can acknowledge some messages by tapping OK, which removes the message from the Home screen and "snoozes" it for four hours. For others, you'll need to fix the problem before the message goes away. For more information, see Fixing XFINITY Home - Secure Trouble Messages.

Did You Know? XFINITY Home has a Do Not Disturb feature that you can use to automatically mute the audible alert for most trouble messages during times when you may be asleep or otherwise don’t want to be interrupted. For details, see Change Do Not Disturb Settings for Your XFINITY Home Touchscreen Controller.

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Security Features

You access most security-related features from the Status bar on the Home screen, in the Security app or in the Settings app > Security category.
 
To do this Use this For more information, see
View current security status Status bar or Security app Status Bar
Arm and disarm your system Status bar or Security app Arm and Disarm Your XFINITY Home - Secure System
View and cancel an alarm Disarm Your System screen, which only displays during an alarm Cancel an XFINITY Home - Secure Alarm
Send an emergency alarm Red emergency button at the bottom of the Touchscreen Controller device Send an Emergency Alarm from the Touchscreen Controller - XFINITY Home - Secure
Bypass sensors Security app Security Screen
View sensor activity Security app View Events and Notifications in Your XFINITY Home Subscriber Portal
View live Camera feeds Security app or Cameras app Security Screen

Managing Cameras
Test your alarm Settings app > Security category How to Test Your Alarm with XFINITY Home - Secure
Manage your keypad codes Settings app > Security category Manage Keypad Codes for Your XFINITY Home - Secure Service
Change your Central Station Passcode (secret word) Settings app > Advanced Settings category Change Your Central Station Passcode for XFINITY Home - Secure

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The Security Screen
The Security screen is where you arm your system, bypass sensors and view live Camera feeds and sensor activity.

To open the Security screen, tap the Security icon on the Home screen, or tap the Status bar when your system is disarmed.

The Arm System tab is where you arm your system (see Arm and Disarm Your XFINITY Home - Secure System) and bypass sensors.
Security screen open to Arm System tab.

On the Dashboard tab, you can bypass sensors and view live Camera feeds.
Security screen open to Dashboard tab.

The History tab shows a history of sensor activity.
Security screen open to History tab.

 Changing Your Central Station Passcode
See Change Your Central Station Passcode for XFINITY Home - Secure.

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Managing Devices

Use the app icons on the Home screen to manage your system's devices. For general information about apps, see The Home Screen and Manage Touchscreen Controller Apps in XFINITY Home - Secure.

Managing Lights and Appliances
Use the Lights app to turn the lights and appliances controlled by your system on or off.
  1. On the Home screen, tap Lights.

    The Lights screen shows the status of all of the Light Switches and Lighting/Appliance/Outlet Controllers in your system. The light bulb icon represents all of these device types.
    Lights screen.

    Turn individual lights or appliances on and off by tapping the light bulb icon for the device.
  2. Tap All On to turn on all of your connected lights and appliances; tap All Off to turn them all off.
  3. To adjust the brightness of a dimmable light:
    • Tap the settings icon for the device.
    • On the Lights screen, tap the scale to adjust the brightness level. Once set, this is your default brightness level for this light.
      Lights screen - brightness level scale at right.

      Did You know? Only a light connected to an XFINITY Home Lighting/Appliance controller or dimmable Light Switch can be dimmed. Lights connected to an Outlet Controller or to a regular on/off Light Switch cannot be dimmed.
To add a Light Switch or Lighting/Appliance/Outlet Controller, see: To rename a Light Switch or Lighting/Appliance/Outlet Controller, see Rename a Light Switch or Lighting Controller from the XFINITY Home Touchscreen Controller.

To remove a Light Switch or Lighting/Appliance/Outlet Controller, see Remove a Light Switch or Lighting Controller from Your XFINITY Home - Secure Service.

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Managing Thermostats
Use the Thermostats app to adjust the settings for the Thermostats controlled by your system. For more information, see Manage Thermostat Settings from the XFINITY Home Touchscreen Controller.

For information about Thermostat schedules, see Schedule Thermostat Settings from the XFINITY Home Subscriber Portal.

To add a Thermostat, see Pair a Thermostat with Your XFINITY Home - Secure Service.

To rename a Thermostat, see Rename a Thermostat from Your XFINITY Home Touchscreen Controller.

To remove a Thermostat, see Remove a Thermostat from Your XFINITY Home - Secure Service.

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Managing Cameras
Use the Cameras app to view live video from the Cameras controlled by your system.
  1. On the Touchscreen Controller Home screen, tap Cameras.
  2. If you have only one Camera, live video from that Camera displays. If you have multiple cameras, a smaller picture from each Camera is displayed. Tap an image to view live video from that Camera.
    Two Cameras display feed for Living Room and Front Door views.

    Did You Know? Live Video Monitoring (LVM) allows you to create rules for automatically taking pictures and video clips (see Managing Rules in the XFINITY Home - Secure Subscriber Portal). 24/7 Video Recording automatically creates video clips when your Camera detects motion, and allows you to create custom clips from video recorded during the last 10 days. (see Manage 24/7 Video Recording in Your XFINITY Home Subscriber Portal).

    You can access your saved pictures and videos in your Subscriber Portal as well as from the XFINITY Home app for mobile devices and XFINITY Home app for XFINITY X1.

    For more details, see Manage Your Video Clips and Pictures in the XFINITY Home Subscriber Portal, the Cameras section in XFINITY Home App for Mobile Devices - Getting Started, or View XFINITY Home Camera Feeds, Saved Photos and Videos from Your X1 TV Box. To learn more about LVM and 24/7 Video Recording, please call 1-800-XFINITY.
To add a Camera, see Pair and Install a Camera for Your XFINITY Home - Secure Service.

To rename a Camera or change its video quality, see Set Camera Video Quality for XFINITY Home - Secure.

To remove a Camera, see Remove a Camera from Your XFINITY Home - Secure Service.

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Managing Door Locks
Use the Door Locks app to lock or unlock the Door Locks controlled by your system.
  1. On the Touchscreen Controller Home screen, tap Door Lock.

    The Door Locks screen shows the status of all of the Door Locks in your system.
     
  2. Tap the Lock icon to lock and unlock the door.
    Door Locks screen with Lock icon at center set to Unlocked.
To add a Door Lock, see Pair a Lock with Your XFINITY Home - Secure Service.

To rename a Door Lock, see Rename a Lock from the XFINITY Home Touchscreen Controller.

To remove a Door Lock, see Remove a Lock from Your XFINITY Home - Secure Service.

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Managing Sensors and Detectors
Certain security devices must be professionally installed by a Comcast technician, including:
  • Motion Sensors
  • Door/Window Sensors
  • Water Detectors
  • Smoke Detectors
  • Other special devices
On the Touchscreen Controller, you can view sensor statuses, bypass sensors and change the order in which sensors appear in your system.

To see sensor statuses and bypass them:
  1. On the Home screen, tap Security. The Arm System tab shows the status of each sensor; for example, whether a door is open or closed. If there's an error associated with a sensor, you'll see an alert under it.
    Security screen open to Arm System tab with each Sensors status.
     
  2. Tap Turn Zone Off to have the system bypass (ignore) a sensor. When bypassed, the sensor won't trigger an alarm, and no rules you have set up for the sensor will run.
  3. To see a history of sensor activity, tap the History tab.
To change the order in which sensors appear in your system, see Changing the Sensor Display Order.

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Customizing the Touchscreen Controller

Some aspects of the Touchscreen Controller can be customized. You can configure some screen settings and the screensaver, change sound and audible feedback settings, change the language to Spanish, and set a brief hold on functionality so that you can clean the display.

Changing Sound and Display Settings
You can change the following sound and display settings on the Touchscreen Controller:
Changing the Sensor Display Order
To change the order in which sensors display on various screens:
  1. On the Home screen, tap Settings.
  2. Enter your Master Keypad Code.
  3. On the Categories screen, tap Sensors & Zones.
  4. On the Sensors & Zones screen, tap Change Zone Order.
  5. On the Change Zone Order screen, tap Up and Down to move a sensor up or down one position in the list. Tap To Top to move a sensor to the top of the list.
  6. When you're finished, tap Return To Menu.
    Settings > Change Zone Order screen.
Changing Apps on the Home Screen
See Manage Touchscreen Controller Apps in XFINITY Home - Secure.

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Cleaning the Touchscreen Controller

When you need to clean the Touchscreen Controller display:
  1. On the Home screen, tap Settings.
  2. Enter your Master Keypad Code.
  3. On the Categories screen, tap Clean Screen.

    The display locks for 30 seconds so that you can clean it without activating anything when you touch the screen.
     
  4. When the 30 seconds are up, you can extend the cleaning time if needed. Otherwise, tap Finish.
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Viewing Your Account Information

You can't change your account information from the Touchscreen Controller, but you can view it.

To view your XFINITY account information:
  1. On the Home screen, tap Settings.
  2. Enter your Master Keypad Code.
  3. On the Categories screen, tap Advanced Settings.
  4. On the Advanced Settings screen, tap Account Information.
  5. When you're finished, tap Return To Menu.
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Having Problems with Your Touchscreen Controller?

Two advanced settings - Connectivity and Reboot Touchscreen Controller - should only be used if you're having problems with your Touchscreen Controller. Learn what you can do at: Back to top
 
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https://www.xfinity.com/support/home-security/manage-home-secure-touch-screen/

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