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  4. Add or Change Emergency Contacts in the XFINITY Home Subscriber Portal

Add or Change Emergency Contacts in the XFINITY Home Subscriber Portal

Learn how to use your Subscriber Portal to manage emergency dispatch contacts.

Did you know? You can also manage your emergency contacts in the XFINITY Home app for mobile devices.

What You’ll Need

Managing Your Emergency Dispatch Contacts

  1. Sign in to your XFINITY Home Subscriber Portal.
  2. On the Overview page, click the Settings icon at the upper-right.
    Settings icon - this icon looks like a spoked wheel
  3. The Security section on the Settings page displays the verification and notification contacts that you have already added, if any.
    • Verification contacts are contacted to verify an emergency when an alarm is triggered.
    • Notification contacts are notified of an emergency and that the police are on the way, after the emergency has been verified.
      Emergency Dispatch setup verification and notification screen.

    • If you don't see the Add Contact link, your contact lists are full. You can have two Verification contacts and two Notification contacts.
  4. To add a contact (if one is available), click Add Contact for the type of contact information that you want to add.
    • Or, to change a contact, click the pencil icon to the right of the contact that you want to change.
  5. Enter or change the first and last names and the phone number. (Don't include spaces or dashes when you enter the phone number.)
  6. Select the type of phone number in the drop-down list.
  7. Click Save. Or, to cancel your changes, click X.
    Detail of fields for First Name, Last Name, phone number, and drop-down menu with option to indicate that the phone number is the home number, mobile number, or other number..  The Save button is on the far-right, with the X button next to it.

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